scottvin Posted February 14, 2006 Report Share Posted February 14, 2006 I just upgraded my server to 7.5 and two clients (to test). I go to Configure -> Clients and click on the client I upgraded and get the following most of the time: Sorry, couldn't connect to HOSTNAME, -519 (network communication failed) and I get the -541 error sometimes and then sometimes I get the information for the client. I did absolutely NOTHING else except upgrade to 7.5 from 7.0. I never got these errors with 7.0. Any ideas? Link to comment Share on other sites More sharing options...
scottvin Posted February 14, 2006 Author Report Share Posted February 14, 2006 A ton of views and nobody has the same issue? I even installed to a new client, found it within Retrospect, added the client. Tried to go to Tools Menu on the new client within the Configure Client Menu and boom error -519. This is not making me happy. Link to comment Share on other sites More sharing options...
Lennart_T Posted February 15, 2006 Report Share Posted February 15, 2006 Hi. If might be a bug in the Client software. Not really related, but... http://forums.dantz.com/ubbthreads/showflat.php?Cat=0&Number=67368&page=1&view=collapsed&sb=5&o=&fpart=1 Regards Lennart Link to comment Share on other sites More sharing options...
natew Posted February 15, 2006 Report Share Posted February 15, 2006 Hi When you originally added the client machines did you specify and IP address or connect using the default method (multicast)? Have you ever used the retroclient -IP command to specify the address on client machines? Thanks Nate Link to comment Share on other sites More sharing options...
scottvin Posted February 15, 2006 Author Report Share Posted February 15, 2006 Natew - I used the default multicast - it's default, so I figured it was the best way. I have not used the -IP command. I will try to look it up. Thanks for the reply. Link to comment Share on other sites More sharing options...
scottvin Posted February 15, 2006 Author Report Share Posted February 15, 2006 What if the IP address changes due to a different DHCP assignment? Will that be if I chose direct IP? Link to comment Share on other sites More sharing options...
he_he Posted February 20, 2006 Report Share Posted February 20, 2006 I've had the same problems. Upgraded the server to 7.5 from 7.0 and have been having nothing but problems with the windows clients 7.0 and 7.5. Although Mac clients are fine. When the machine first starts it's fine. I can refresh the client properties page on the server and it connects ok. Same if I go to the UIR from the client. Although over time the client dies and all I get is -519 or -541 errors from the server trying to access the client. Same for win2k, WinXP and Win2k3 clients. Although if I just restart the retrospect service on the client it's fine again for a while. All clients are using Broadcast for location and always have. Tried the 'test' button in the add cleint dialog box with an ip from a failed cleint and I get the same -519 or -541 error. so changing the location method likely won't make a difference. Please advise... Link to comment Share on other sites More sharing options...
natew Posted February 22, 2006 Report Share Posted February 22, 2006 Hi When the errors occur, what does the client control panel say on the client computer? Is it still on? Does turning the client off and on again make any difference? Thanks nate Link to comment Share on other sites More sharing options...
scottvin Posted February 22, 2006 Author Report Share Posted February 22, 2006 The control panel says Status: Ready. I have tried to turn off the client and turn it back on. The clients successfully backed up on Monday. There are two computers that had this issue today. Link to comment Share on other sites More sharing options...
he_he Posted February 22, 2006 Report Share Posted February 22, 2006 ok in the log file it has: + Normal backup using Proactive PC Client Backup at 02/22/2006 10:22 AM (Execution unit 1) To Backup Set PC Backup Disk 1... Can't access volume Documents and Settings on gx150-1-Cathy, error -519 (network communication failed) 02/22/2006 10:26:54 AM: Execution incomplete Total duration: 00:00:04 which I assume means that the client was working ok when it first polled it? could be wrong... When I look at the client everything looks fine. It's On and says 'Ready' at this pioint if I try to connect to the client it gives a -541 error If I turn the client off the on again through the client app it makes no difference. still get a -541 error If I restart the "Retrospect client service' It then works Ok again. But fails again latter in the day. Link to comment Share on other sites More sharing options...
Lennart_T Posted February 23, 2006 Report Share Posted February 23, 2006 Quote: which I assume means that the client was working ok when it first polled it? Hi. You are correct. If the client couldn't be found during polling, you would get the error -530. Link to comment Share on other sites More sharing options...
jrousett Posted March 22, 2006 Report Share Posted March 22, 2006 After upgrading to 7.5 on the host and clients, we are also having the same issues with our Windows workstations. I also used the default multicast method to upgrade the clients. They will work fine, and then just stop working. If I restart the Retro client service on the offending machine, it will work again for a while... Jason Link to comment Share on other sites More sharing options...
diablopubs Posted July 10, 2006 Report Share Posted July 10, 2006 Sorry to bring up a dead topic but I've been having these errors (-519 & -541) on a handful of clients intermittently since upgrading to 7.5. I've worked with EMC technical support on the issue but haven't been able to find a solid solution. I wiped out my configuration and rebuilt the system which caused it to work for about 2 days before things started going south again. Has any body found a solution to this issue? Link to comment Share on other sites More sharing options...
he_he Posted July 15, 2006 Report Share Posted July 15, 2006 This has been a problem for a long time but it seems to be resolved in the latest update (ver 7.5.285). about the same problem: http://forums.dantz.com/ubbthreads/showflat.php/Cat/0/Number/71503/an/0/page/2#Post71503 Link to comment Share on other sites More sharing options...
PhilP Posted July 15, 2006 Report Share Posted July 15, 2006 I am still having this problem as well. I've not talked with tech support yet, but this has been going on for some time. Unsat ! Link to comment Share on other sites More sharing options...
Lennart_T Posted July 17, 2006 Report Share Posted July 17, 2006 Quote: I am still having this problem as well. Using which version(s), exactly? Link to comment Share on other sites More sharing options...
Fulco Posted July 19, 2006 Report Share Posted July 19, 2006 Same problem here. ver 7.5.285 en client 7.5.116 Link to comment Share on other sites More sharing options...
smallest Posted July 22, 2006 Report Share Posted July 22, 2006 just add my $0.02 - i'm getting the same problem. main = v7.5.285, client 7.5.116 main = XP Pro, client = Win2K works for a bit, then loses the connection entirely. Link to comment Share on other sites More sharing options...
Fulco Posted July 23, 2006 Report Share Posted July 23, 2006 Remote backup works until comparing, then after a few files, it stops (-519). On the client PC even Winamp stops playing an internet stream (every time). Server 7.5.285 , Client 7.5.116, Server SBS 2003 SP1, Clients XP Pro SP2 Link to comment Share on other sites More sharing options...
Lennart_T Posted July 24, 2006 Report Share Posted July 24, 2006 Quote: Remote backup works until comparing, then after a few files, it stops (-519). On the client PC even Winamp stops playing an internet stream (every time). Server 7.5.285 , Client 7.5.116, Server SBS 2003 SP1, Clients XP Pro SP2 It seems as your Network Interface Card can't take the strain and loses the connection entirely. Try the latest drivers for the card from the verdor's web site. If that doesn't help, buy a new card. Link to comment Share on other sites More sharing options...
Fulco Posted July 24, 2006 Report Share Posted July 24, 2006 I use an Intel ® PRO/1000 PM Network adapter, build in a D955XCS board (latest drivers). While 'Copying' (large files) the thoughput is more than 20 megabytes per second. Link to comment Share on other sites More sharing options...
Lennart_T Posted January 25, 2007 Report Share Posted January 25, 2007 ZoneAlarm may cause problems: http://forums.dantz.com/ubbthreads/showthreaded.php?Cat=0&Number=93736 Link to comment Share on other sites More sharing options...
ron@protron.com Posted April 24, 2007 Report Share Posted April 24, 2007 After investigating the Retrospect -519 error on a Mac OS X client, I sucessfully solved this problem by deleting the contents of the trash. Turns out, some of the files located in the trash were still in use by iTunes. After completely deleting the contents of the trash--the -519 resolved and I was able to successfully back up the client. Link to comment Share on other sites More sharing options...
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