mneilly Posted September 22, 2006 Report Share Posted September 22, 2006 We have a Matrox One Touch II with Retrospect Express HD 1.0. The setup was working but stopped working at some point. When running Retrospect the window comes up with 0 restore points, the on/off buttons grayed out and the restore button grayed out. I can click on the setup button but nothing happens..... btw - it also takes a *long* time for the tool to launch. Running the Maxtor software I can see the drive, it tests out 100% and reports all the information about it. I can explore the drive and see that it has data on it. I just can't launch Retrospect.... I can see the Retrospect.exe and retrorun.exe processes but they are at 0% CPU. I've tried to repair the install and completely uninstalled and reinstalled but everything continues to have the same results.... Link to comment Share on other sites More sharing options...
stephencrg Posted September 23, 2006 Report Share Posted September 23, 2006 I'm having the same symptons so if someone has a solution please pass it on. Link to comment Share on other sites More sharing options...
nekr0phage Posted September 25, 2006 Report Share Posted September 25, 2006 Try deleting then directory 'RetroExp' in C:/Documents and Settings/All Users/Application Data/. This will remove the configuration files for HD which could be causing trouble. These files are not removed during uninstallation. Link to comment Share on other sites More sharing options...
piloteer Posted October 1, 2006 Report Share Posted October 1, 2006 Also have the same problem. Deleted the suggested folder, still no go. Link to comment Share on other sites More sharing options...
piloteer Posted October 3, 2006 Report Share Posted October 3, 2006 FOUND THE PROBLEM! I kept digging and found this: Take a look at the add remove programs. I had both ver 1 and ver 2. of microsoft.net Dantz 1.0 or 1.1 HD will NOT work with microsoft.net ver 2.0 I uninstalled ver 2 and uninstalled Dantz. Reloaded the software and drivers from the original Maxtor CD(a must)following the procedure exactly. You cannot upgrade to ENC 1.1 unless you have the Dantz 1.0 on your computer. After the reboot I was able to pull up Dantz, registered as asked, ergo the screen came and loaded the software which was then able to speak and access the external hard drive. Did 2 backups to make certain alls well, then installed ENC 1.1 which it did without a hitch. If you are behind a fire wall like ZoneAlarm makes sure all the programs are enable through ZA. Hope this solves your problems as well. Link to comment Share on other sites More sharing options...
Mayoff Posted October 4, 2006 Report Share Posted October 4, 2006 What is ENC? Link to comment Share on other sites More sharing options...
piloteer Posted October 4, 2006 Report Share Posted October 4, 2006 Of course, Mayoff, Ya'll know that was a typo. Ha Ha Link to comment Share on other sites More sharing options...
rhwalker Posted October 4, 2006 Report Share Posted October 4, 2006 Quote: What is ENC? ENC-Online Doesn't everyone know this? Link to comment Share on other sites More sharing options...
piloteer Posted October 5, 2006 Report Share Posted October 5, 2006 See the above Link to comment Share on other sites More sharing options...
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