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Everything posted by Mayoff
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Directions are at https://www.retrospect.com/en/support/kb/retroisa_advanced_options
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Activity window missing all past backups
Mayoff replied to amkassir's topic in Retrospect 9 or higher for Macintosh
It sounds like your preferences may have gotten lost or damaged and Retrospect automatically rebuilt the preferences from the configs.xml file. Reverting back to the original preferences isn't a good idea, but you could restore an old version of the config80.dat file if you really need the info. -
18.2.1 was released yesterday to fix this issue. http://www.retrospect.com/updates
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Retrospect Engine on Apple Silicon
Mayoff replied to twickland's topic in Retrospect 9 or higher for Macintosh
It should appear as Retrospect Engine, as far as I know. It is running under rosetta. -
Client v18 on Apple Silicon - Does It Work?
Mayoff replied to Doug_M's topic in Retrospect 9 or higher for Macintosh
Retrospect fully supports M1 hardware. If you are trying to back up the M1 over the network to the Windows system, you would need to run Retrospect for Windows on the 2019 server and put Retrospect Client onto the M1 -
This does seem like a bug. We have it flagged as a high priority with our engineering team to resolve.
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Restoring a client from "bare metal" can I use a USB drive?
Mayoff replied to baxsie's topic in Server, SBS and Multi Server
We have a new set of DR directions that can be found at http://www.retrospect.com/dr that include new/updated articles and new detailed tutorials. -
Restoring a client from "bare metal" can I use a USB drive?
Mayoff replied to baxsie's topic in Server, SBS and Multi Server
The bootable USB thumb drive is based off of Microsoft WinPE and it will work on all windows computers. You don't need a different disk for each computer. You can boot from the disk and then do either a local restore or network based restore of the C disk. -
You could do a selector that has the exclude condition of "Folder Path does Contains temp\filename" Or you could do an exclusion of "folder path does contain russellg\temp"
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Disaster Recovery fails with RAID, can't restore from Windows either
Mayoff replied to russellg's topic in Professional
If the original backup had the bios configured for legacy boot mode, you need to be using legacy boot mode during the restore. The Microsoft ASR writer will fail to restore registry/partition info if the boot mode is different when you are doing the restore vs what you had during the original backup.- 2 replies
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- disaster recovery
- raid
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Did the Retrospect engine get installed? You can look under System Preferences. You can also check library/application support/Retrospect. You are also welcome to email support@retrospect.com and we can help directly.
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First thing is to make sure you have the security settings in Retrospect configured correctly. Retrospect has 3 or 4 different places to set the security. https://www.retrospect.com/en/support/kb/configuring_retrospect_7_x_for_use_with_a_nas_device In general, it isn't normal for the NAS settings to be lost for automatic login. When you click the button to update the login info, does it ask you to change existing settings or does it act like no prior setting had been entered?
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I have upgraded the forum software to the latest version. We will be fixing the SSL certificate also. If you run into any issues, let me know.
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I made sure the Retrospect Product Manager saw your document.
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Thank you for the thoughtful and well details article. I am sure other users will find it helpful. side note: I see some access keys and secret keys in the article. I assume those are generic and do not expose anything private. And for the record, we fully support most models of NAS devices and that will never change. We want users to have the most flexible backup storage solutions available.
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Another reason not to use Storage Groups
Mayoff replied to twickland's topic in Retrospect 9 or higher for Macintosh
>except that my experience with the -530 bug several years ago shows that Tech Support is normally not allowed to submit a bug to the engineers unless Tech Support can reproduce it on their own system. This is 100% false. If support believes the issue is a bug, it will be submitted as a bug. In no way does tech support have to reproduce a bug themselves. >that's why I have out-and-out said that using Storage Groups for Retrospect Mac is not a good idea That is a choice you can make for yourself, but we have 1000's of customers successfully using Storage Groups on local disk backup sets and cloud backup sets. -
Copied folders lose their modification date
Mayoff replied to amkassir's topic in Retrospect 9 or higher for Macintosh
>Source disk image When you see disk image, are you talking about .dmg files or do you mean the actual mounted disk? Are you using a backup script or a copy media set script? Maybe consider posting a screenshot of what you are seeing. You may also want to just contact support directly and we can try to help. -
Another reason not to use Storage Groups
Mayoff replied to twickland's topic in Retrospect 9 or higher for Macintosh
We have released version 18.1, which contains a lot of bug fixes. Please give that version a try. If you still have trouble, please contact support directly. Configuring Retrospect to remember the password for an encrypted backup set does not apply to a catalog rebuild. If the password is not accepted during a catalog rebuild attempt, it typically means something is wrong with the password being entered. You might see the same error during a restore attempt. The catalog rebuild process reads the header of the .rdb file to identify if it is encrypted and when the password is not accepted, it means the decryption attempt failed. -
I think it is time to reply to "forum rules" as a reminder, if you are posting inaccurate and unsubstantiated information into the forum it will be deleted. This of course does not include troubleshooting advice, because none of us have all the answers and we can often be wrong. >Please note that this forum is intended to be a constructive place and we don't tolerate personal abuse. Direct attacks against individuals or abusive posts could result in you being banned from the forum. If you are posting derogatory information about any member of Retrospect/StorCentric or toward anyone else posting in the forum, you will get banned from the forum.
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Retrospect 18 ignores Activity Thread setting
Mayoff replied to fredturner's topic in Retrospect bug reports
Retrospect 18.1 has been released with a bug fix for the Activity Thread settings. http://www.retrospect.com/updates -
Retrospect 18.1 is released with a fix for this error. Download is at http://www.retrospect.com/updates
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- v18
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PSA: Website location of Retrospect Windows 17 User's Guide .PDF
Mayoff replied to DavidHertzberg's topic in Professional
Insulting members of the staff with these kinds of comments really is not appreciated.... Please keep these kinds of comments to yourself in the future.