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Everything posted by Mayoff

  1. Did the Retrospect engine get installed? You can look under System Preferences. You can also check library/application support/Retrospect. You are also welcome to email support@retrospect.com and we can help directly.
  2. I don't think dropping of a network connection would be a factor, but if the network device is on DHCP instead of a fixed address, that might cause some confusion.
  3. First thing is to make sure you have the security settings in Retrospect configured correctly. Retrospect has 3 or 4 different places to set the security. https://www.retrospect.com/en/support/kb/configuring_retrospect_7_x_for_use_with_a_nas_device In general, it isn't normal for the NAS settings to be lost for automatic login. When you click the button to update the login info, does it ask you to change existing settings or does it act like no prior setting had been entered?
  4. I have upgraded the forum software to the latest version. We will be fixing the SSL certificate also. If you run into any issues, let me know.
  5. I made sure the Retrospect Product Manager saw your document.
  6. Thank you for the thoughtful and well details article. I am sure other users will find it helpful. side note: I see some access keys and secret keys in the article. I assume those are generic and do not expose anything private. And for the record, we fully support most models of NAS devices and that will never change. We want users to have the most flexible backup storage solutions available.
  7. >except that my experience with the -530 bug several years ago shows that Tech Support is normally not allowed to submit a bug to the engineers unless Tech Support can reproduce it on their own system. This is 100% false. If support believes the issue is a bug, it will be submitted as a bug. In no way does tech support have to reproduce a bug themselves. >that's why I have out-and-out said that using Storage Groups for Retrospect Mac is not a good idea That is a choice you can make for yourself, but we have 1000's of customers successfully using Storage Groups on local disk backup sets and cloud backup sets.
  8. >Source disk image When you see disk image, are you talking about .dmg files or do you mean the actual mounted disk? Are you using a backup script or a copy media set script? Maybe consider posting a screenshot of what you are seeing. You may also want to just contact support directly and we can try to help.
  9. We have released version 18.1, which contains a lot of bug fixes. Please give that version a try. If you still have trouble, please contact support directly. Configuring Retrospect to remember the password for an encrypted backup set does not apply to a catalog rebuild. If the password is not accepted during a catalog rebuild attempt, it typically means something is wrong with the password being entered. You might see the same error during a restore attempt. The catalog rebuild process reads the header of the .rdb file to identify if it is encrypted and when the password is not accepted, it means the decryption attempt failed.
  10. Mayoff

    Forum Rules

    I think it is time to reply to "forum rules" as a reminder, if you are posting inaccurate and unsubstantiated information into the forum it will be deleted. This of course does not include troubleshooting advice, because none of us have all the answers and we can often be wrong. >Please note that this forum is intended to be a constructive place and we don't tolerate personal abuse. Direct attacks against individuals or abusive posts could result in you being banned from the forum. If you are posting derogatory information about any member of Retrospect/StorCentric or toward anyone else posting in the forum, you will get banned from the forum.
  11. Retrospect 18.1 has been released with a bug fix for the Activity Thread settings. http://www.retrospect.com/updates
  12. Retrospect 18.1 is released with a fix for this error. Download is at http://www.retrospect.com/updates
  13. Insulting members of the staff with these kinds of comments really is not appreciated.... Please keep these kinds of comments to yourself in the future.
  14. We have confirmed this is a bug and we plan to fix the problem in an upcoming release.
  15. The Windows user's guide is at: https://www.retrospect.com/en/documentation/user_guide/win
  16. When working with One Drive, you must uncheck the Files on Demand option in OneDrive before Retrospect can see that data. With the box checked, the data lives in the cloud and not on your computer.
  17. If you didn't notice yet, we released Retrospect 18 with a lot of new features and a newly designed website. For Windows users, the UI has changed a little and you will want to reference this article for the differences: https://www.retrospect.com/en/support/kb/retrospect_backup_18_ui_changes Upgrades are found at http://www.retrospect.com/upgrade. Release notes and "what's new" can be found at: https://www.retrospect.com/en/support/documentation
  18. Turns out this is a bug in version 17 that will be fixed in our first update out soon. It is bug 8547
  19. Can you contact support@retrospect.com with a screenshot of this window? It isn't something you should be seeing.
  20. We are happy to announce the release of Retrospect 17. You can view the release notes and list of new features at: http://www.retrospect.com/en/support/documentation This is version will require new license codes. You can upgrade at http://www.retrospect.com/upgrade
  21. If Retrospect is having trouble seeing Macintosh Client volumes, make sure you are running the 16.6 version and not 16.5.1.
  22. Retrospect 16.5 includes support for Catalina. Details are at: https://www.retrospect.com/en/support/kb/macos_catalina_support Due to changes made in this new OS, if you don't use Retrospect 16.5, you will not be able to back up Desktop, Documents, and Downloads folders.
  23. It is important to note a new system requirement changes in version 16.5. Details are found at: https://www.retrospect.com/en/support/kb/support_for_10_6_and_10_7 To help clarify the article, you can continue using the older 16.1 (and earlier) clients for Mac OS 10.7 and 10.6
  24. We are working closely with Apple and are testing each internal build as they come out. We will put out an official statement when we get closer to the release. I think we have a few more weeks before Apple posts it. Like all Apple systems, we will make sure it works with Retrospect.
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