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Mayoff

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Mayoff last won the day on June 8

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About Mayoff

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    Retrospect Backup Commando

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  1. >except that my experience with the -530 bug several years ago shows that Tech Support is normally not allowed to submit a bug to the engineers unless Tech Support can reproduce it on their own system. This is 100% false. If support believes the issue is a bug, it will be submitted as a bug. In no way does tech support have to reproduce a bug themselves. >that's why I have out-and-out said that using Storage Groups for Retrospect Mac is not a good idea That is a choice you can make for yourself, but we have 1000's of customers successfully using Storage Groups on local disk backup sets and cloud backup sets.
  2. >Source disk image When you see disk image, are you talking about .dmg files or do you mean the actual mounted disk? Are you using a backup script or a copy media set script? Maybe consider posting a screenshot of what you are seeing. You may also want to just contact support directly and we can try to help.
  3. We have released version 18.1, which contains a lot of bug fixes. Please give that version a try. If you still have trouble, please contact support directly. Configuring Retrospect to remember the password for an encrypted backup set does not apply to a catalog rebuild. If the password is not accepted during a catalog rebuild attempt, it typically means something is wrong with the password being entered. You might see the same error during a restore attempt. The catalog rebuild process reads the header of the .rdb file to identify if it is encrypted and when the password is not accepted, it means the decryption attempt failed.
  4. Mayoff

    Forum Rules

    I think it is time to reply to "forum rules" as a reminder, if you are posting inaccurate and unsubstantiated information into the forum it will be deleted. This of course does not include troubleshooting advice, because none of us have all the answers and we can often be wrong. >Please note that this forum is intended to be a constructive place and we don't tolerate personal abuse. Direct attacks against individuals or abusive posts could result in you being banned from the forum. If you are posting derogatory information about any member of Retrospect/StorCentric or toward anyone else posting in the forum, you will get banned from the forum.
  5. Retrospect 18.1 has been released with a bug fix for the Activity Thread settings. http://www.retrospect.com/updates
  6. Mayoff

    Windows Desktop V18 error at tstring.cpp-2385

    Retrospect 18.1 is released with a fix for this error. Download is at http://www.retrospect.com/updates
  7. Insulting members of the staff with these kinds of comments really is not appreciated.... Please keep these kinds of comments to yourself in the future.
  8. Mayoff

    Windows Desktop V18 error at tstring.cpp-2385

    We have confirmed this is a bug and we plan to fix the problem in an upcoming release.
  9. The Windows user's guide is at: https://www.retrospect.com/en/documentation/user_guide/win
  10. When working with One Drive, you must uncheck the Files on Demand option in OneDrive before Retrospect can see that data. With the box checked, the data lives in the cloud and not on your computer.
  11. Mayoff

    Retrospect 18 Released

    If you didn't notice yet, we released Retrospect 18 with a lot of new features and a newly designed website. For Windows users, the UI has changed a little and you will want to reference this article for the differences: https://www.retrospect.com/en/support/kb/retrospect_backup_18_ui_changes Upgrades are found at http://www.retrospect.com/upgrade. Release notes and "what's new" can be found at: https://www.retrospect.com/en/support/documentation
  12. Mayoff

    Retrospect 17 Client Connection Popup

    Turns out this is a bug in version 17 that will be fixed in our first update out soon. It is bug 8547
  13. Mayoff

    Retrospect 17 Client Connection Popup

    Can you contact support@retrospect.com with a screenshot of this window? It isn't something you should be seeing.
  14. Mayoff

    Retrospect 17 Released

    We are happy to announce the release of Retrospect 17. You can view the release notes and list of new features at: http://www.retrospect.com/en/support/documentation This is version will require new license codes. You can upgrade at http://www.retrospect.com/upgrade
  15. jhg

    Forum login uses HTTP, not HTTPS?

    On signing in, even though I used an HTTPS url for forums.retrospect.com, I get a security warning from Firefox saying the login will occur over HTTP, and the forum site indeed uses HTTP.

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