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Client Aquisition Oddity

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I am currently trying to complete the configuration of Workgroup 5.6 backup system. The software is being run on a WIN2000 machine. Most of the clients have been successfully added, however two of them (one MAC and One PC) appear if thier IP is entered in the "Test" box, but do not appear on the live network. Neither generate error messages and it seems impossible to add them. Any help with this problem would be greatly appriciated.

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