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lv2ski

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Everything posted by lv2ski

  1. You cannot make manual selections in a schedule. There is no preview button like there is in a Immediate duplicate.
  2. Erase the disk with Retrospect and do not name it. Configure/Devices and erase.
  3. This seems to be an indication of a permissions problem. Make sure the Everyone group is assigned to the hard disks. Uninstall and Reinstall the client while logged in as admin, make sure the everyone group has not been removed from the root of each disk. See what happens.
  4. 1800 225 4880 can give you a fresh new clean trial code if needed in the interim.
  5. Does Ricoh's site say that this drive is supported under XP? Do they have anything on their site you need to download - drivers etc for this drive to work correctly under XP? I would start there.
  6. System restore is completly turned off? Does it always freeze at the same location during backup? Are you duplicating or backing up?
  7. You need to forget that disk as a member if you want to re-use it. Is it erased? Is it a completely new disk? What is the name of the disk under My Computer?
  8. 6.0 does not have an Express version anymore. Professional is the minimum version of Retrospect on the Windows side.
  9. 1.1b is the only firmware that works with Retrospect and this drive.
  10. Did you add the clients via IP address when you first added them after switching to TCP/IP? IF so...that is why they can't be found the 2nd time around. Instead add them via multi cast which is just going to Configure/Clients and clicking on the client and picking add.
  11. This drive is not supported with Retrospect at this time. Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. For a list of the drives that are currently compatible with Retrospect software, please check our device compatibility guide at: www.dantz.com/hardware
  12. Run the script while watching it. What does it say its doing after it recycles? Is it just sitting there waiting for something?
  13. Are your clients in different subnets? Do you have multiple subnets?
  14. You cannot backup a SERVER as a client with the workgroup version. You need multi-server version at minimum in order to backup a Server as a client. There is no way around this except for installing Retrospect on that Server machine and backing up the rest of your NON server machines as clients.
  15. This drive is not supported with Retrospect at this time. Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. For a list of the drives that are currently compatible with Retrospect software, please check our device compatibility guide at: www.dantz.com/hardware There is no estimated time as to if or when this drive might be supported.
  16. Retrospect does not support the VXA-2 drives as of yet. We are working on support for them.
  17. The key goes into the Agent it's self. When you install the Retrospect Exchange agent it asks you for a licence code. That is the licence code.
  18. What were the errors that you got? Go to your Operations log (found under Window/Log) and you can look up those errors at www.dantz.com/knowledgebase.
  19. If your on XP turn System Restore off. What OS are you on?
  20. Does your Windows event log say anything?
  21. We ignored any 3rd party drivers during Disaster Recovery in 5.6. 6.0 includes them. This is definately fixed in 6.0.
  22. Remove the IPAQ. Turn off System Restore.....in XP. See what happens now.
  23. Have you reinstalled the client yet? Stick a CD into the client's computer. Does it show up under Configure/Clients/properties for the client?
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