1ka Posted June 28, 2006 Report Share Posted June 28, 2006 Hi folks, With the recent upgrade to 7.5.285, retrospect emails now have a corrupted (or incorrect codebase) problem. e.g. the emails subject is now: Quote: Subject: =?utf-7?B?UmV0cm9zcGVjdCBub3RpZmljYXRpb24gZnJvbSBLQVJMU0JFQVNUICgyOC8wNi8yMDA2KQ==?= The rest of the email is fine. Any ideas? Karl. Link to comment Share on other sites More sharing options...
nadelprice Posted June 29, 2006 Report Share Posted June 29, 2006 I think we are on to a bug.. See my thread "Upgrade to 7.5.285 and email notifications now fail " At least you get emails! Mine fails with a 591 error stating the addresses are bad. Link to comment Share on other sites More sharing options...
Mayoff Posted June 29, 2006 Report Share Posted June 29, 2006 We are going to do an internal investigation and see if we can reproduce the email notification reports we have seen in the forum. Link to comment Share on other sites More sharing options...
AmyJ Posted June 29, 2006 Report Share Posted June 29, 2006 What email email client are you using? Link to comment Share on other sites More sharing options...
1ka Posted June 29, 2006 Author Report Share Posted June 29, 2006 I'm using GMail, never had a problem previously. Link to comment Share on other sites More sharing options...
nadelprice Posted June 30, 2006 Report Share Posted June 30, 2006 Thanks for the help. Let me know if there are any files etc. that I can look at to debug the problem on my end. Joe Price Link to comment Share on other sites More sharing options...
nekr0phage Posted June 30, 2006 Report Share Posted June 30, 2006 Karl, I sent a test email to my Gmail account with the same results. The subject wasn't exactly the same, but I don't expect that to be of particular importance. I also tried sending an email to my Exchange box, and the subject line still displays normally in Outlook. I was trying to get KMail to work with my Gmail account, but that refuses to connect for some reason. However, after forwarding the message from Gmail back to an Exchange account, reading the message with Outlook still renders the subject line correctly. So it looks like there is a problem with Gmail correctly displaying UTF-7 based messages (the beginning of the subject line specifies UTF-7 encoding). I think we'll have to wait and see what the official word is from EMC. Link to comment Share on other sites More sharing options...
1ka Posted June 30, 2006 Author Report Share Posted June 30, 2006 As far as I know there is only the operations log, which doesn't say much. I can turn detail logging on if there is any? Link to comment Share on other sites More sharing options...
jerome Posted June 30, 2006 Report Share Posted June 30, 2006 Foster is correct the email subject line is now UTF-7 encoded. In order to fully support sending emails from Retrospect that contain high-bit characters (i.e. from a KO and Chinese OS). If the email client or webmail (Gmail in this instance) does not translate it properly then it will display the "junk" text: "Subject: =?utf-7?B?UmV0cm9zcGVjdCBub3RpZmljYXRpb24gZnJvbSBLQVJMU0JFQVNUICgyOC8wNi8yMDA2KQ==?=" just as 1ka saw on his Gmail account. Outlook does translate this properly and thus shows the subject line correctly. We anticipate that Gmail will eventually correct this in the future. Link to comment Share on other sites More sharing options...
1ka Posted July 1, 2006 Author Report Share Posted July 1, 2006 Found on the web -> http://simosx.livejournal.com/ Quote: Yahoo! Mail has a similar problem, found in the subject line only. Oh, Hotmail is still struggling with making their service UTF-8 capable... This GMail issue has been reported in early December 2004 and carries the id #17701124. Since Google (GMail) appear to be in no hurry to correct this, can we selectively disable this 'feature' in Retrospect and go back to what it was? Perhaps this can be added as an option in the next update? A good overview of UTF-7 in email subject field is here http://en.wikipedia.org/wiki/MIME#Encoded-Word Link to comment Share on other sites More sharing options...
edbolson Posted July 5, 2006 Report Share Posted July 5, 2006 I also saw this happen on my Gmail account as of 7.5.285. Since the message also is sent to my mac.com account, I checked there. The UTF-7 subject also fails to display properly. HOWEVER, this forwards to my comcast.net account, and it reads properly in the browser mail reader. BUT, there is also a strange change in the message I receive. Sample text is: Script: Laptops DDT Date: 7/5/2006 Script +ACI-Laptops DDT+ACI- completed with 13 errors The text "+ACI-" surrounding the "Laptops DDT" is added and I don't know why it is there. EMC/Insignia should really document these changes better. The release notes mentioned nothing as far as I can tell about changes in the email format, and there should be a way to turn this "mis-feature" off. Ed Bolson edbolson@mac.com Link to comment Share on other sites More sharing options...
1ka Posted August 22, 2006 Author Report Share Posted August 22, 2006 With the latest retrospect release (7.5.320), I can confirm that the subject is now displayed correctly in Gmail. Cheers, Karl. Link to comment Share on other sites More sharing options...
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