chadh Posted July 15, 2009 Report Share Posted July 15, 2009 For the past week I've been struggling to get Retrospect to backup correctly. I have one Small Business server that runs retrospect backing up itself and four WinXP workstation on the LAN. 2 of the XP systems are on a normal backup script running every night. The other 2 are are on proactive backups. All backup to one of 2 USB hard disks (Backup A and . The drives are rotated every 2 weeks. The scripts (Server and 2 Workstations) run twice/day once to backup A and once to B, if A is not connected, it times-out and then the B script runs, or vice versa. Last week when I switched Backup A back in, none of my backups would complete. I rebuilt the catalog for backup A, verified the media, deleted and recreated the Retrospect configuration, but things still hang on the Preparing to Execute step. The only way to get Retrospect to do anything is to End its process with the Task Manager. Please help, this similar problem has been happening every 5-6 months since I installed Retrospect and began using it. Usually, rebuilding the catalog works, although it takes about 12 hours. Nothing seems to work this time. Chad Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 15, 2009 Report Share Posted July 15, 2009 Go to options and turn off the option to use open file backup. What happens? If that works, then the source computer has problem with the VSS shadow copy services. Quote Link to comment Share on other sites More sharing options...
chadh Posted July 15, 2009 Author Report Share Posted July 15, 2009 The open file option is NOT enabled. Any other ideas? Chad Quote Link to comment Share on other sites More sharing options...
chadh Posted July 16, 2009 Author Report Share Posted July 16, 2009 I just tried starting a manual backup to Backup A using the server's script. I click the execute button and now it is just hanging with an hourglass cursor. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2009 Report Share Posted July 16, 2009 What happens if you use BU Set B instead of A? You could have a corrupt catalog file causing the hang. Quote Link to comment Share on other sites More sharing options...
chadh Posted July 16, 2009 Author Report Share Posted July 16, 2009 I looked through the logs more closely and found errors for BU B related to grooming. Even though B was not connected it was still trying to groom it and possibly hanging the system. Since BU B is offsite right now, I removed it from the list of backup sets by forgetting it. I then started the proactive backups which completed and then ran the server script which also completed. So, it looks like a grooming error on and un related backup set was hanging the application. Is there a better way to setup rotating USB backup sets so this doesn't happen? Chad Quote Link to comment Share on other sites More sharing options...
chadh Posted July 17, 2009 Author Report Share Posted July 17, 2009 I'm still having an error that might not be related, but it says "-3450" I cannot find any information about it. Chad Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 17, 2009 Report Share Posted July 17, 2009 What exactly does the log say for that error? Quote Link to comment Share on other sites More sharing options...
chadh Posted July 17, 2009 Author Report Share Posted July 17, 2009 The email alert I get from the server says: From Retrospect: Script "Server" failed during automatic execution, error -3405 (unknown). Please launch Retrospect and check the log for details. In th log that number appears under an exchange mailbox that was supposedly deleted some time ago. The text also says scanning error. I don't know why it it's trying to backup a mailbox that was removed. Chad Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 17, 2009 Report Share Posted July 17, 2009 Try to unlicense and then relicense exchange in Retrospect. If the mailbox still shows, then exchange is reporting it to Retrospect. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 17, 2009 Report Share Posted July 17, 2009 That isn't the error code you wrote earlier. If you wrote the correct number then, I could have told you immediately. Version 7.0.x of Retrospect doesn't automatically update it's own list of mailboxes. You have to do that manually (Under "Volumes") I think 7.5 or later does this automatically. Quote Link to comment Share on other sites More sharing options...
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