appleclubla Posted March 31, 2009 Report Share Posted March 31, 2009 Greetings. I have been stuck with a 6 yr old tape catalog spanning 40+ tapes. The backup station is being retired, and a 10.5 machine is taking over. The catalog history is locked (pre 5.0 error) but it is required that we can append the backups to this group. I remember there was a solution for updating this that did NOT require a catalog rebuild from the source, ie. I'm not going to hand feed 40+ tapes. Since this is a new installation under a new license, I'm expecting some kind of help here. Kind Regards, Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted April 1, 2009 Report Share Posted April 1, 2009 Greetings.I have been stuck with a 6 yr old tape catalog spanning 40+ tapes. The backup station is being retired, and a 10.5 machine is taking over. The catalog history is locked (pre 5.0 error) but it is required that we can append the backups to this group. You can't append backups to that backup set without running a really old version of Retrospect.Maybe you can "Transfer" the backup set to a new backup set? Try with transferring just the first tape to see if it's at all possible. Since this is a new installation under a new license, I'm expecting some kind of help here. This is, in fact, a user to user discussion. This is not "support". :happy: When you bought the license, you got instructions on how to contact support. Quote Link to comment Share on other sites More sharing options...
appleclubla Posted April 2, 2009 Author Report Share Posted April 2, 2009 Thanks for the submission Lennert. "This is, in fact, a user to user discussion. This is not "support". When you bought the license, you got instructions on how to contact support. " Our 'country' is not supported by Retrospect Technical Support, ie. we do not have 'phone numbers' that allows us to call them, My comments were referred to the Moderators, like Dave, who are actually part of the Retrospect Support team (and who we used to be able to contact by phone BEFORE EMC got involved . Regards, Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 2, 2009 Report Share Posted April 2, 2009 Dave is not a moderator or a member of the support team or an EMC employee. Phone numbers are available for many countries in the world. We do not have a caribbean phone number, but we do have phone numbers for other countries that may be close that you can call. http://www.retrospect.com/contactsupport Quote Link to comment Share on other sites More sharing options...
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