wlem Posted February 26, 2008 Report Share Posted February 26, 2008 I'm using Retrospect Express HD 2.0 on a Windows XP machine for taking a monthly backup. Until last month everything was fine, but when I tried to make a backup today, Express remains in the status "Updating status..." and that's it. I use Windows Update to keep my environment up to date and these are the Windows updates installed since the last successful backup (I'm using a Dutch Windows version): KB944533: Cumulatieve beveiligingsupdate voor Internet Explorer 7 voor Windows XP KB946026: Beveiligingsupdate voor Windows XP KB943983: Beveiligingsupdate voor Microsoft Office Word 2003KB943973: Beveiligingsupdate voor Microsoft Works Suite 2005 KB944941: Update voor het filter voor ongewenste e-mail in Outlook 2003 KB946254: Beveiligingsupdate voor Microsoft Office Publisher 2003 KB945185: Beveiligingsupdate voor Office 2003 KB943055: Beveiligingsupdate voor Windows XP KB890830: Windows-programma voor het verwijderen van schadelijke software - februari 2008 KB946026: Beveiligingsupdate voor Windows XP KB944533: Cumulatieve beveiligingsupdate voor Internet Explorer 7 voor Windows XP Anybody any idea what goes wrong? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 26, 2008 Report Share Posted February 26, 2008 Have you tried to restart the computer? Quote Link to comment Share on other sites More sharing options...
wlem Posted February 28, 2008 Author Report Share Posted February 28, 2008 Yes, i did. Restarting the computer doesn't make a difference. Quote Link to comment Share on other sites More sharing options...
eppinizer Posted February 29, 2008 Report Share Posted February 29, 2008 Werner, Are those updates the only changes that your machine has undertaken? Could you have installed a new anti-virus in the last month? Updating your windows shouldn't have a negative effect on Retrospect. -Jeff Quote Link to comment Share on other sites More sharing options...
wlem Posted March 2, 2008 Author Report Share Posted March 2, 2008 No new anti-virus program installed, only daily updates of the virus signature files. Also no updates on the firewall. I've read posts that refer to .NET versions, but they haven't been updated either. Quote Link to comment Share on other sites More sharing options...
AndrewA Posted March 3, 2008 Report Share Posted March 3, 2008 Hi Werner, Take a look at this KB and see if it helps. http://kb.dantz.com/article.asp?article=8098&p=2 Quote Link to comment Share on other sites More sharing options...
wlem Posted March 3, 2008 Author Report Share Posted March 3, 2008 The main suggestion here is to "Uninstall "Microsoft.Net Framework" (any version you have installed, also by using the Add/Remove Programs within the Control Panel). ", although no updates on .NET were installed. Anyway, how do I install .NET versions again? Quote Link to comment Share on other sites More sharing options...
byrneit Posted March 24, 2008 Report Share Posted March 24, 2008 He, and I, are using Retrospect Express HD 2.0, which isn't supposed to have the .NET problem. I've uninstalled and reinstalled, deleted the rbc files, nothing works. Quote Link to comment Share on other sites More sharing options...
byrneit Posted March 24, 2008 Report Share Posted March 24, 2008 What worked for me was: 1: Disable all Antivirus 2: Uninstall Retrospect 3: Delete all references to Retrospect in the registry. 4: Delete the Retrospect directory in the root of the system volume and the Documents and Settings\all users\application data directory (if you install just for a particular user, then this is probably in that user's application data directory). Note that the Application Data directory is a hidden system directory, so you will need to be able to see that, in the explorer view options, to navigate to it. 5: Reboot 6: Reinstall Retrospect. 7: Reenable antivirus. Reconfigure retrospect. This is obviously caused by Restore point database corruption followed by an incomplete/broken install/uninstall process. Retrospect needs to fix this. Few, if any, Retrospect Express HD users have the tech savvy to perform these kind of steps. Quote Link to comment Share on other sites More sharing options...
wlem Posted June 11, 2008 Author Report Share Posted June 11, 2008 Thanks for this sugestion. It also worked for me (I hadn't to disable the antivirus though). Thanks a lot. Quote Link to comment Share on other sites More sharing options...
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