pjhutch500 Posted February 26, 2007 Report Share Posted February 26, 2007 I have updated from Windows XP Pro to Window Vista Home Premium and from Retrospec 6.5 to Retrospec 7.5. Retrospec 6.5 has worked fine with my DVD-RW drive. Now I cannot get Retrospec to 'see' my optical drives: Samsung DVD-ROM Benq DVD-RW/DVD-R DW1650 In devices, it displays the following: Environment. Devices visible using NT Passthrough ... 0:0:0 HDS72251 5VLAT20. V340 0:1:0 Iomega ZIP 100 03.H 1:0:0 ••••••••• ••••••••• ••••• 1:1:0 ••••••••• ••••••••• ••••• It shows dots instead of drives. I have updated the motherboard drivers, installed wnaspi.dll for ASPI access, tried the Ignore ID/Don't Ignore ID method, set preferences to use ASPI and nothing works. How do I get retrospec to recognise my DVD drives? Email: pjhutch@pcguru.plus.com Quote Link to comment Share on other sites More sharing options...
pjhutch500 Posted February 28, 2007 Author Report Share Posted February 28, 2007 How do I contact Technical Support from EMC, so I can use their product properly? If not, I will have to seriously consider getting a refund cause 7.5 is worse than 6.5! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 28, 2007 Report Share Posted February 28, 2007 http://www.emcinsignia.com/contactsupport Quote Link to comment Share on other sites More sharing options...
pjhutch500 Posted March 1, 2007 Author Report Share Posted March 1, 2007 An update: I now have a dual boot system with XP Pro SP2. I installed Retrospect 6.5, ran it and licensed it and it picked up all my drives and asked me to configure my Benq drive which it did. Then I installed Retrospect 7.5 and it installed it ok and picked up the old config file ok. Now, in Vista, I installed Retrospect 6.5 and ran it and licensed it ok. It didn't pick up any drives, then I installed Retrospect 7.5, tried running it and failed due to admin priviledges, installed the 7.5 370 patch, then ran it and licensed it. It did not pick up any previous config files and clicking on Devices, only picked up devices on the first IDE channel and still ignores my DVD drives on the second channel and thus still only able to backup to HD and not DVD. Looks like there is a bug in the Retrospec program somewhere, because it ain't me! Would purchasing a Full license code rather than an Upgrade code make any difference? Quote Link to comment Share on other sites More sharing options...
AmyJ Posted March 1, 2007 Report Share Posted March 1, 2007 Is this a home brewed machine? Store bought? Is it specifically compatible with Vista? What is the make/model of the computer? What is the make/model of the motherboard? How do the drives show up in the Windows Device Manager in Vista? What information is provided? Does it show the make/model under DVD/CD-ROM drives? What other CD/DVD burning programs do you have installed? Quote Link to comment Share on other sites More sharing options...
pjhutch500 Posted March 2, 2007 Author Report Share Posted March 2, 2007 Yes, its a custom made machine, originally purchased in Dec 1999 and upgraded over the years. Motherboard: Gigabyte GA-7VAXP, VIA KT400 chipset. Processor: Athlon XP 2100 1.7GHz RAM: 1GB Disk drives HDS722516VLAT20 ATA (Hitatchi 160GB PATA HD) Iomega ZIP100 ATA DVD/CD-ROM drives BENQ DVD DD DW1650 ATA SAMSUNG DVD-ROM SD-606F ATA I have NO extra CD/DVD burning software installed (I have Nero 6 Reloaded but it is NOT installed or ever been installed on Vista). Quote Link to comment Share on other sites More sharing options...
pjhutch500 Posted March 3, 2007 Author Report Share Posted March 3, 2007 I have fixed it, by rearranging my IDE drives and moving my BENQ to the primary IDE channel: In devices, it now displays the following: Environment. Devices visible using NT Passthrough ... 0:0:0 HDS72251 5VLAT20. V340 0:1:0 BENQ DVD DD DW1650 BCDC BENQ DVD+RW - RDI (1.56) 1:0:0 ••••••••• ••••••••• ••••• 1:1:0 Iomega ZIP 100 03.H Why the hell, it didn't like my original setup, I'll never know. Sorted! :-) Quote Link to comment Share on other sites More sharing options...
worsha Posted March 16, 2007 Report Share Posted March 16, 2007 I am attempting to Duplicate from a Maxtor Shared Storage (10/100 base T) to a local drive on my Vista notebook. I receive an error 1012 (feature unsupported). McAfee Security Center is configured with the net drive within a trusted zone. If I run the duplicate with the source folder on a local device (USB drive) no problem occurs. If I duplicate the error situation on an XT system, (i.e., network drive as source), no problem occurs. Please advise Retrospect or McAfee settings. Quote Link to comment Share on other sites More sharing options...
StephenOrd Posted March 16, 2007 Report Share Posted March 16, 2007 Think you will find that error 1012 is a known issue in version 370, I have exactly the same problem! See: http://forums.dantz.com/ubbthreads/showflat.php/Cat/0/Number/94471/an/0/page/3#Post94471 Quote Link to comment Share on other sites More sharing options...
AmyJ Posted March 16, 2007 Report Share Posted March 16, 2007 This issue will be resolved in the next update. The error is only on Vista when copying from a network location and is cosmetic in nature. The files are actually being copied. Quote Link to comment Share on other sites More sharing options...
worsha Posted March 20, 2007 Report Share Posted March 20, 2007 Caution is advised re. the "cosmetic" nature of this bug. I ran several tests and determind that at least two file types (*.jpg, *.jwl) copy empty files. The files are listed in a directory of the target, but have a size of 0 bytes. Quote Link to comment Share on other sites More sharing options...
AmyJ Posted March 21, 2007 Report Share Posted March 21, 2007 Sorry... my mistake. I was thinking of another issue that was cosmetic. Files which generate error -1012 (feature unsupported) in Vista when copying from a network share are not being copied properly. The issue will be addressed in the next update. Quote Link to comment Share on other sites More sharing options...
worsha Posted March 24, 2007 Report Share Posted March 24, 2007 Thanx Amy, Any idea of expected release? Quote Link to comment Share on other sites More sharing options...
galverson Posted March 29, 2007 Report Share Posted March 29, 2007 I've got a similar problem as PeterH500, but I've got a Dell laptop, so I won't be rearranging any cables! My external burner is fine (the SONY), but my internal drive (TSSTcorp DVD+-RW TS-L632D) has disappeared into black dots. Using two drives (as I was able to do under XP/Retrospect 6.5) made everything go smoothly. Now I'm constantly checking to see if I need to supply a new DVD. This is what I currently see: 0:0:0 Hitachi HTS721010G9SA00• MCZO 1:0:0 ••••••••• ••••••••• ••••• CD:1 SONY DVD RW DRU-500A 2.0c Sony DVD RW (1.56) I'm not even allowed to try using the "Configure Optical Drive" option. So, is this a bug in the Retrospect Vista support, a drive that sneaked in under 6.5 but is now disallowed, or something else? Any ideas? Thanks! Quote Link to comment Share on other sites More sharing options...
worsha Posted May 16, 2007 Report Share Posted May 16, 2007 I just upgraded to Version 7.5.11.1 and still have the "empty file" problem. Please advise when the fix will be available. A backup that can't backup is _____less (fill in the blank). Quote Link to comment Share on other sites More sharing options...
AmyJ Posted May 16, 2007 Report Share Posted May 16, 2007 The problem wasn't fixed in the RDU - it was fixed in the application update: 7.5.387 Quote Link to comment Share on other sites More sharing options...
cheallen Posted May 16, 2007 Report Share Posted May 16, 2007 I just solved my remaining problem with backing up my Dell laptop (Vista Ultimate) with Retrospec 7.5.387 and thought others might be interested. The problem was that one file (a printer driver downloaded from HP) wouldn't backup properly. The file executes correctly, makes the printer work and can be copied to other places on the harddrive - so I think there is nothing wrong with the file. However, Retrospec lists a compare error whenever the backup job is run. So, I didn't know if the backup copy was any good or not. There were no other compare errors in the 100k or so files backed up. The solution: under file properties, a new property was listed for this file - BLOCKED - that I had never seen before. There was a button labelled "Unblock" so I clicked it and the property grayed out and does not even appear on the properties list if you view it again. Now my backup job runs without any errors. Quote Link to comment Share on other sites More sharing options...
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