LaQuisha Posted December 18, 2006 Report Posted December 18, 2006 EMC: I own several of your SimpleShare NAS w/ Retrospect. We changed our OS to Vista Ultimate. Problem: Regardless of user permissions, Retrospect Errors w/ "User must be an Administrator to Backup\", program won't start\ends. Microsoft says it's EMC problem. I did not see any Vista support on your website. This appears to be a simple solution. XP SP2 Pro no problems. Vista Ultimate has been released to the corporate sector. Is there a workable solution? Currently I am dead in the water... Note: The Install runs fine. Starting the program NO. Can't even put in Serial Number. I'm running under the local Admin account. If this is a question of admin privleges, I did everything... Thanks.
AndrewA Posted December 18, 2006 Report Posted December 18, 2006 At this time Vista is not supported and a version that would work with Vista probably wont be released until Vista is fully released to the public. At this time there is no work around that I know of and only thing i can suggest is to go back to a supported OS.
LaQuisha Posted December 18, 2006 Author Report Posted December 18, 2006 I appreciate the prompt response. Currently we have about 500 XP systems with a rollout of Vista Ultimate at 10 per day. The choices we were trying was the Retrospect product line or Arconis products. We'll see. Q. If I just have the client installed on the workstations and use the serverside product to backup the systems, Yes \ No? Seems like that'll work in theory.
jelenko Posted December 19, 2006 Report Posted December 19, 2006 A tangent. What is causing you to replace XP systems with Vista? Thanks
AndrewA Posted December 19, 2006 Report Posted December 19, 2006 yes that is how Retrospect is intended to backup machines on the network is with the client. So you just need to install the client and from the application on the server backup the client machines.
jelenko Posted December 19, 2006 Report Posted December 19, 2006 My question is what is causing you to replace [not back up] 'upgrade' pc's that have XP installed on them with Vista? My thinking is to only add Vista as completely new pc's are bought.
Mayoff Posted December 19, 2006 Report Posted December 19, 2006 Yes, I am curious as well. With all of the changes in vista, I would expect most companies to do a very slow roll-out due to software compatibility issues and the slow speed to teach users.
LaQuisha Posted December 19, 2006 Author Report Posted December 19, 2006 Concur completely. I'm losing thousands. I must tell customers to hold off on Vista purchasing because of hardware. Not to mention software venders are also behind the curve. -R
LaQuisha Posted December 20, 2006 Author Report Posted December 20, 2006 NOTE: Vista Ultimate with Retrospect Client installed test status: Success. I ran Retrospect Server w/ current updates to backup and successful restore of Vista Ultimate Retrospect Clients. Servers used: MS SBS 2003 STD, ENT, MS 2K Server STD, ENT. Current updates and SP's were installed on all servers and clients. I used simple source files and simple backup destinations. Also UIR was successful. Conclusions: I believe this is still a viable platform until EMC comes online with a vesion that allows the client to initiate backups. We will probably continue on the Retrospect platform. I appreciated the responses and support. We did not test the Client side on versions of Vista below Ultimate although we will test Vista Enterprise on SAT. I do not anticipate testing below Vista Enterprise. Forward as appropriate. Happy Holiday's! -R
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