sjmills Posted April 18, 2018 Report Share Posted April 18, 2018 Since "upgrading" to 15, I get error -1011 often, and the entire backup fails. If I then run the same backup manually the next morning, it works. Bug? (Obviously, since earlier versions never did this.) Quote Link to comment Share on other sites More sharing options...
DavidHertzberg Posted April 18, 2018 Report Share Posted April 18, 2018 sjmills, As you probably know, -1011 is generated as a result of an OS problem in accessing a file. You can look at the macOS error messages (you don't say what OS version you are running, but presumably it's macOS because of the Forum you posted in), and possibly also look for -519 Retrospect error messages. This is the only thread I can find using Advanced Search that deals with -1011 errors on Retrospect Mac. It may give you ideas. Since you have upgraded to Retrospect Mac 15, you may still be within your 30 days of free phonecalls toTech Support. If not, here is why and how to file a Support Request. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 20, 2018 Report Share Posted April 20, 2018 If you are getting this error, please contact support. We have a bug fix available for version 15.0 users. Quote Link to comment Share on other sites More sharing options...
CherylB Posted April 23, 2018 Report Share Posted April 23, 2018 Mayoff, I am requesting the bug fix version for v.15.0.0.190 users asap. We recently upgraded the server to v.15 and I am progressively upgrading each of the clients. I was seeing a lot of the error code listed below while we were at v.14.5 but the error codes are continuing after upgrading to v.15. Very frustrating! "Can't access volume..., error -1,101 (file/directory not found)... Compressing catalog file...Execution incomplete" Quote Link to comment Share on other sites More sharing options...
DavidHertzberg Posted April 23, 2018 Report Share Posted April 23, 2018 CherylB, It used to be possible to contact the head of Retrospect Tech Support via a Forums post, but he's stopped reading the Forums routinely for the last year or so because he's too busy (he lost his assistant). You'll either have to phone him at (888) 376-1078 or (925) 476-1030 and press 3, or submit a Support Case. If you're still on your free temporary ASM from having purchased Retrospect Mac 15, IMHO phoning might be easier. OTOH it sounds as if a Support Case will have to be established, because IMHO there needs to be beta testing done on the fix. In case you don't realize it, I'm just a Retrospect user having no financial connection with Retrospect Inc.. Quote Link to comment Share on other sites More sharing options...
CherylB Posted April 23, 2018 Report Share Posted April 23, 2018 Thanks David. I did submit an email Support Request earlier this morning. Here is the response. I am just now starting to test this solution. Agent Response: For -1101 errors, please try this pre-release test version of Retrospect:Please let us know if you have any additional questions.The Retrospect Support Team Quote Link to comment Share on other sites More sharing options...
CherylB Posted April 24, 2018 Report Share Posted April 24, 2018 Yesterday I updated our server v. of Retrospect to version 15.0.0.312 as recommended by the Agent. This has had no affect on fixing the error -1,101 bug and the backups are still generating this error code. I updated the Support Case History today. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 26, 2018 Report Share Posted April 26, 2018 CherylB, I have removed the link you posted to this thread. This is not an official product release and we don't really want the link posted to the forum. We need to know which customers are running this version. If other users need this release, please contact support directly. Quote Link to comment Share on other sites More sharing options...
CherylB Posted April 26, 2018 Report Share Posted April 26, 2018 Understood. Thanks for letting me know. Quote Link to comment Share on other sites More sharing options...
sjmills Posted April 26, 2018 Author Report Share Posted April 26, 2018 I just contacted support. BTW, isn't this forum supposed to notify me via email of replies? I've received none. If not, that's very annoying and unlike most forums. I see a Notify switch below this edit box that is off. I'll turn it on, but that should be the default behavior! Quote Link to comment Share on other sites More sharing options...
francisbrand Posted June 4, 2018 Report Share Posted June 4, 2018 Did this problem get fixed? I have it on a number f my clients when backing up Dropbox folders. Quote Link to comment Share on other sites More sharing options...
francisbrand Posted July 12, 2018 Report Share Posted July 12, 2018 I am still having this issue on some of my clients. Can anyone help on this? Oddly not on all of the clients but can't work out the reason. Quote Link to comment Share on other sites More sharing options...
CherylB Posted July 12, 2018 Report Share Posted July 12, 2018 I am using Retrospect v. 15.1.0.131 and am still having this error -1,101 problem. The problem is I don't see a clear pattern either. Here are 2 samples in the files attached below. Quote Link to comment Share on other sites More sharing options...
CherylB Posted July 12, 2018 Report Share Posted July 12, 2018 Here's what was in files I tried to send: Computers are Mac’s running OS 10.13.4 or 10.13.5 From the logs: DATE TIME Connected to COMPUTER NAME (CN) *Resolved container CN to 2 volumes: cn on cn CN on cn +Can’t access volume cn on cn, error -1,101 (file directory not found) Retrospect then continues to the 2ndvolume (CN on cn) and ends with “Execution completed successfully.” In another instance there is one volume but the error message says: “Folder CN/private/var/db/ConfigurationProfiles/Store/, +Scanning incomplete, error -1,101” Retrospect continues to build and store a snapshot. Completes with 1 execution error. Quote Link to comment Share on other sites More sharing options...
CherylB Posted July 13, 2018 Report Share Posted July 13, 2018 I sent in an email to Retrospect Support yesterday: Agent Response: Can you send us a copy of the operations_log.utx file from library/application support/Retrospect? We can review the log to better understand what may be happening. Please let us know if you have any additional questions.The Retrospect Support Team I sent a zip file of the operations_log.utx file this morning. Quote Link to comment Share on other sites More sharing options...
francisbrand Posted September 25, 2018 Report Share Posted September 25, 2018 Did you get anywhere with this? Quote Link to comment Share on other sites More sharing options...
sjmills Posted September 25, 2018 Author Report Share Posted September 25, 2018 No. I was able to prevent it by preventing the external drive that it was backing up to from sleeping. I'll have to stop doing that to see if any release since then has made a difference. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.