blm14 Posted October 3, 2014 Report Share Posted October 3, 2014 I have a user who has some iTunes songs by Beyonce and Toni Toni Tone etc, various groups with accented "e" and "i" characters in the file name. She is running the 6.3.029 version of the mac client and when her machine is scanned those folders give a "scanning incomplete, error -1101" error, I am thinking because of the funny characters. Is there a newer version of the mac client which fixes this? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 3, 2014 Report Share Posted October 3, 2014 What OS version are they using? We have a lot of european customers and I don't think I have seen reports of this being an issue for them. Quote Link to comment Share on other sites More sharing options...
blm14 Posted October 3, 2014 Author Report Share Posted October 3, 2014 Have to check, but it's a relatively new iMac... I also just checked and you are on verion 11.5 of the retrospect for mac client, and this user has V 6, so probably time to upgrade that and see if it fixes it. Quote Link to comment Share on other sites More sharing options...
Daniels Posted October 6, 2014 Report Share Posted October 6, 2014 You will want to make sure that your current version of the Retrospect engine will work with the 11.5 client before upgrading. Quote Link to comment Share on other sites More sharing options...
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