Alan788 Posted March 4, 2014 Report Share Posted March 4, 2014 I am trying to install Retrospect 9 for Windows on a Windows 7 Dell laptop. My user ID is an administrator account type. I get the following error: "Error 1923. Service Retrospect Instant Scan (RetroInstScanService) could not be installed. Verify that you have sufficient privileges to install system services." Thank you for any help you can provide. Alan 1 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 4, 2014 Report Share Posted March 4, 2014 Try to uninstall your prior version of Retrospect, verify that Instant Scan is not showing up in your Task Manager and then try running the installer again. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted March 5, 2014 Report Share Posted March 5, 2014 My user ID is an administrator account type. I don't know about version 9, but previous versions has this statement in the manual: "Make this account a member of Domain Users, Domain Admins, Administrators, and Backup Operators." Quote Link to comment Share on other sites More sharing options...
Alan788 Posted March 6, 2014 Author Report Share Posted March 6, 2014 Robin, The Install of Retrospect 9 uninstalled my prior version (8.5). I had Instant Scan disabled in my prior version. I restarted my system and verified that Instant Scan was not running using Task Manager. I got the same install error again. Error 1923. This time I selected "Ignore" and the installation finished. I am not sure if Instant Scan installed correctly. The Instant Scan directory has 33 DLL and 2 application files in it. I disabled Instant Scan because the Users Guide has the following statement on page 640: "Instant Scan is only used for scheduled script activity, and not any activity manually started by clicking a Run button" I do my backups by manually starting a Script. Is it possible to determine if Instant Scan was installed correctly, incase I want to use it later on? Thank you for your help Alan Quote Link to comment Share on other sites More sharing options...
Alan788 Posted March 6, 2014 Author Report Share Posted March 6, 2014 Lennart, I do not use Domains, unless it is used and I do not know. Thank you for your help Alan Quote Link to comment Share on other sites More sharing options...
liyajoseph Posted April 9, 2014 Report Share Posted April 9, 2014 Windows error 1923 occurs due to improper maintenance of windows registry file. But if you follow the given below instructions then you fix this windows error easily. Just maintain your system properly. If you receive this error message while running program then restart your system. Uninstall the program which creates this error and again reinstall the latest version of it. Update your antivirus regularly. If this error has affected seriously the use the third party repair tool to fix windows error 1923. Earlier I was also facing this same problem but now I had fix my PC by using this third party repair tool. Quote Link to comment Share on other sites More sharing options...
Alan788 Posted April 9, 2014 Author Report Share Posted April 9, 2014 Thank you liyajoseph for you help Alan Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.