diop66 Posted April 25, 2005 Report Share Posted April 25, 2005 I've been using a maxtor one (250 gb) to back-up a small business network it work fine for weeks but now retrospect say it can see the media but when a shut it down and ask me to check media it says it is fine ? all suggestion would be appreciated. thanks Link to comment Share on other sites More sharing options...
natew Posted April 28, 2005 Report Share Posted April 28, 2005 Hi What version of Retrospect do you have (6.5.xxx) Are you accessing the network machines via Windows file sharing or Retrospect client? Is the maxtor drive directly attatched to the backup computer or is it on a network share? Thanks Nate Link to comment Share on other sites More sharing options...
diop66 Posted April 28, 2005 Author Report Share Posted April 28, 2005 I am connected to the back up computer. retrospect 6.5 backup is set up to back up that computer first then the two clients connected to it. this work well for weeks but now retrospect does not see the external hard drive connected to the backup computer. i have tried changing computers that I used as the backup computer and placing retrospect on a that computer the drive is still not see. I have read on dantz web site that the problem may be bridge driver for the usb not installed. how do you check this? Link to comment Share on other sites More sharing options...
RonaldL Posted April 28, 2005 Report Share Posted April 28, 2005 Does the drive show up in Windows under My Computer? Does it have a drive letter? Link to comment Share on other sites More sharing options...
diop66 Posted April 29, 2005 Author Report Share Posted April 29, 2005 You ask some good questions. Let me make this clear the drive exist in every form necessary to be call a drive in windows except as far as retrospect is concerned a backup device. But when I click on configure and check devices retrospect does see it. It exist in the device manager in windows. Link to comment Share on other sites More sharing options...
RonaldL Posted April 29, 2005 Report Share Posted April 29, 2005 Hard drives do not show up under Configure>Devices>Status or Environment. You can create a disk backup set and select the Maxtor as a storage location. Link to comment Share on other sites More sharing options...
diop66 Posted April 29, 2005 Author Report Share Posted April 29, 2005 Maybe you don't understand the problem. the external usb drive is used to back up the three systems using retrospect and client software. It worked fine for about two months now restrospect says that it can't see the external usb harddrive anymore. this is the problem. it was the storage location now retrospect won't see as that any more. what I'm asking is how do I get it back to it old way of acting doing daily back-ups of the three systems which don't change that much but the little it does change is very important. I think but can't prove it must be seen under devices>status in order for it to be consider an back up option. as a matter of fact I was able to plug in a 256mb key drive and have retrospect see that drive in configure>device>status. but not the external usb maxtor anymore? Link to comment Share on other sites More sharing options...
jlmoore Posted April 29, 2005 Report Share Posted April 29, 2005 You said you could see the drive in the Device Manager but you I can't tell if yout specifically confirmed that it's visible in Windows Explorer. I believe there's a difference. So, does it show up as a drive letter in Windows Explorer and you can open it and copy files to and from it? Link to comment Share on other sites More sharing options...
AmyJ Posted April 29, 2005 Report Share Posted April 29, 2005 Quote: It worked fine for about two months now restrospect says that it can't see the external usb harddrive anymore. this is the problem. What is the exact error message that you are seeing in Retrospect? Is the drive visible under Configure > Volumes? Link to comment Share on other sites More sharing options...
diop66 Posted April 30, 2005 Author Report Share Posted April 30, 2005 I would like to thank everyone for your help and hopefully we can figure this out. 1. it can be seen by windows explorer and device manager. 2. I can write it to and copy from it. I tried that just to make sure it was not the drive at least under those conditions. 3. I can see it in the configure>volumes but then I click it and it is scanned this error appears -1001(unknown Windows OS error), also when it first start not to work it log this error -102 Link to comment Share on other sites More sharing options...
diop66 Posted May 5, 2005 Author Report Share Posted May 5, 2005 Okay the problems has not been solved yet but it I may have a better understanding. Retrospect does see the drive it simply refuses to write to it any more, I think. I've been letting the script run but it always stalls when it time to write to disk. The program then ask for a new disk drive with at least 230 gb of free space that the amount of space of the maxtor. but I've used about 80gb for the three computer and 10gb for a notebook of the manager. How do I get retrospect to write to the the disk that there? Link to comment Share on other sites More sharing options...
michaeln Posted May 5, 2005 Report Share Posted May 5, 2005 The error -102 suggests a communications problem with maxtor hd. This could be caused by several things: 1. Bad usb cable 2. Bad usb port 3. Corrupted/failing hd. If you have enough space on your local hd, I would copy over the data on your maxtor to the local C: temporarily and format the maxtor to start from a clean slate and then setup a new backup. Also, you may want to try plugging the maxtor and running Retrospect on another machine to see if it's a hardware issue. Link to comment Share on other sites More sharing options...
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