Fulco Posted July 26, 2006 Report Share Posted July 26, 2006 For sometime now Retrospect is unable to make a complete Backup of its Clients. Some Clients work fine. Others are extremely slow and/or stop altogether with Error -519. This problem has been discussed several time on this board, but didn't result in a solution. Tried: Retrospect 7.5.251, 7.5.285 Clients 6.5.136, 7.0.107, 7.0.109, 7.5.11, 7.5.116 Server: SBS 2003 SP1 Clients: Windows XP Pro SP2 Link to comment Share on other sites More sharing options...
nekr0phage Posted July 27, 2006 Report Share Posted July 27, 2006 Hi Fulco, There is not going to be an absolute solution for this problem. It is an ambiguous problem with a spectrum of possible causes and solutions. I'm sure you can see from your logs that error -519 = network communication failure. Pretty vague, right? The good news is: solutions can be found. From updating NIC drivers, to replacing a patch cable, to binding a client to a particular interface on a multi-NIC machine, the answers are out there. The bad news is: you will need to put in a little work to figure out what answer works for you. It sounds like you're on a good path with the troubleshooting you've already done. If you've narrowed the problem down to a few particular machines then you can focus on one or all of those to uncover a solution. If you'd like to continue working with the people on the board to attempt to resolve this, I suggest you post as much relevant information as possible. If not, here are a few articles that popped up with a quick search for '519' on the KB: http://kb.dantz.com/display/2n/kb/sf/sf.asp?sfid=2&var= http://kb.dantz.com/article.asp?article=6371&p=2 http://kb.dantz.com/article.asp?article=6308&p=2 Link to comment Share on other sites More sharing options...
Lennart_T Posted July 27, 2006 Report Share Posted July 27, 2006 I think most of your problems are resolved with the very latest 7.5 client (7.5.116). Link to comment Share on other sites More sharing options...
Fulco Posted July 30, 2006 Author Report Share Posted July 30, 2006 The one client I had problems with, is still unable to backup without a -519 error. I installed a clean Windows XP Pro SP2 on a freshly formatted disk. Only Retrospect Client (7.5.116) was installed. Connected to the Server with a cross-link cable. The 'Copying' process succeeds without errors. During the 'Comparing' stage I observed: - high spikes in the Network section of the Task Manager, then seconds with zero activity - during the zero activity the Server gave a "Network cable unplugged" errors. - sometimes the Retrospect continued, but most of the time Retrospect generated an -519 error No other Clients have problems, so I thing this Client is at fault. (I thing I tried al suggestions found in this Forum an the KB) I can't find any other program (on this Client), that use the network, with problems. General Information Device Name Intel® PRO/1000 PM Network Connection Location PCI bus 4, device 0, function 0 Device ID PCI\VEN_8086&DEV_108B&SUBSYS_30978086&REV_03 Class GUID {4D36E972-E325-11CE-BFC1-08002BE10318} Manufacturer Intel Driver ID {4D36E972-E325-11CE-BFC1-08002BE10318}\0009 Driver Date 6-5-2006 Driver Version 9.4.17.0 Installer INF oem24.inf INF Section E108B.ndi.5.1 Running Service Intel® PRO/1000 PCI Express Network Connection Driver Hardware Setting IRQ Number IRQ 17 Port I/O $00002000 - $0000201F Memory Range $92100000 - $9211FFFF Device Driver #1 File Name e1e5132.sys File Description Intel® PRO/1000 Adapter NDIS 5.2 deserialized driver File Version 9.4 Build 17 PRIVATEBUILD Target Operating System Windows NT/Windows 2000 Company Name Intel Corporation Product Name Intel® PRO/1000 Adapter Product Version 5.2 Build 3790.1830 Type System file Path C:\WINDOWS\system32\DRIVERS\e1e5132.sys Size 230,400 Bytes (225 KB) Creation Time 04/03/2006 07:51:06 Last Access Time 07/30/2006 10:07:55 Internal Name E1E5232.SYS Original Name E1E5232.SYS Legal Copyright Copyright © 2006 Intel Corporation. All rights reserved. Link to comment Share on other sites More sharing options...
Lennart_T Posted July 31, 2006 Report Share Posted July 31, 2006 I would try another network interface card. Link to comment Share on other sites More sharing options...
Fulco Posted July 31, 2006 Author Report Share Posted July 31, 2006 Yes, I buy one, and try again. Link to comment Share on other sites More sharing options...
Fulco Posted July 31, 2006 Author Report Share Posted July 31, 2006 This one works fine!! Now I have to find a solution for the "Intel® PRO/1000 PM Network Connection" (Onboard) to function, because I haven't a PCI slot available. General Information Device Name Intel® PRO/1000 T Desktop Adapter Location PCI bus 5, device 1, function 0 Device ID PCI\VEN_8086&DEV_100C&SUBSYS_11128086&REV_02 Class GUID {4D36E972-E325-11CE-BFC1-08002BE10318} Manufacturer Intel Driver ID {4D36E972-E325-11CE-BFC1-08002BE10318}\0012 Driver Date 4-27-2006 Driver Version 8.7.1.0 Installer INF oem23.inf INF Section E100CCopper.ndi.NTx86.5.1 Running Service Intel® PRO/1000 Network Connection Driver Hardware Setting IRQ Number IRQ 22 Port I/O $00001000 - $0000101F Memory Range $92020000 - $9203FFFF $92000000 - $9201FFFF Device Driver #1 File Name e1000325.sys File Description Intel® PRO/1000 Adapter NDIS 5.1 deserialized driver File Version 8.7 Build 1 PRIVATEBUILD Target Operating System Windows NT/Windows 2000 Company Name Intel Corporation Product Name Intel® PRO/1000 Adapter Product Version 5.1 Build 2600 Type System file Path C:\WINDOWS\system32\DRIVERS\e1000325.sys Size 164,352 Bytes (161 KB) Creation Time 04/27/2006 07:26:30 Last Access Time 07/31/2006 11:39:11 Internal Name E1000325.SYS Original Name E1000325.SYS Legal Copyright Copyright © 2005 Intel Corporation. All rights reserved. Link to comment Share on other sites More sharing options...
Lennart_T Posted July 31, 2006 Report Share Posted July 31, 2006 Quote: This one works fine!! Now I have to find a solution for the "Intel® PRO/1000 PM Network Connection" (Onboard) to function, because I haven't a PCI slot available. So far, so good. Are you sure you got the latest drivers? (And don't trust Windows Update here) Link to comment Share on other sites More sharing options...
Fulco Posted July 31, 2006 Author Report Share Posted July 31, 2006 I am sure I used the latest drivers. How can I find the origin of the problem: 1) hardware defect? 2) driver settings? 3) incompatibility? Are there any Debug options for Retrospect Clients? Link to comment Share on other sites More sharing options...
Fulco Posted August 1, 2006 Author Report Share Posted August 1, 2006 I tried several different configurations (Intel® PRO/1000 PM) but no success. How can I Debug the combination Windows XP SP2 + Retrospect Client + Intel® PRO/1000 PM? Please help. Link to comment Share on other sites More sharing options...
Lennart_T Posted August 2, 2006 Report Share Posted August 2, 2006 Quote: I am sure I used the latest drivers. How can I find the origin of the problem: 1) hardware defect? 2) driver settings? 3) incompatibility? Are there any Debug options for Retrospect Clients? 1) Most likely (based on experience on various hardware). 2) Could be. 3) Unlikely. I don't think there are any debug options for the client. I'm sorry, but this is going beyond my knowledge. Link to comment Share on other sites More sharing options...
Fulco Posted August 2, 2006 Author Report Share Posted August 2, 2006 Tanks, Fulco Link to comment Share on other sites More sharing options...
Fulco Posted August 3, 2006 Author Report Share Posted August 3, 2006 (Thanks) Another strange observation: When I run a second backup (other Backupset) using the Intel® PRO/1000 T Desktop Adapter (the one that works), the speed drops to max 2.5 Mb/s (otherwise max 20 Mb/s). Another backup after a Restart works again at 20 Mb/s??? Link to comment Share on other sites More sharing options...
Fulco Posted August 6, 2006 Author Report Share Posted August 6, 2006 I am still not convinced that a Hardware fault is at the bottom of this problem. No other Programs have Networking issues. The Network Diagnostics don't point in the direction of a fault. And the other Network Adapter also has issues. Its speed drop most of the time, and it uses a lot of CPU cycles. Maybe there is a Pentium D (dual core) issue? What kind of Network Protocol uses Retrospect? How can I test this protocol (I don't mean normal TCP/IP issues)? Link to comment Share on other sites More sharing options...
Lennart_T Posted August 7, 2006 Report Share Posted August 7, 2006 I don't know if it helps, but Retrospect uses TCP port 497 and UDP port 497. That's all I know I'm afraid. Link to comment Share on other sites More sharing options...
Fulco Posted August 15, 2006 Author Report Share Posted August 15, 2006 I tried an Intel PCI-e Adapter PRO/1000PT LAN 10/100/1000Mbit, no problems with Retrospect Client. Conclusions: 1) no other Program/Utility (I tested a lot) has a problem with the on-board (Intel Desktop Board D955XCS) "Intel® PRO/1000 PM". Retrospect Client has. 2) Retrospect Client works with "PCI Intel® PRO/1000 T" and "Intel PCI-e Adapter PRO/1000PT" Link to comment Share on other sites More sharing options...
Fulco Posted August 25, 2006 Author Report Share Posted August 25, 2006 Driver Update: error is still there Device Name Intel® PRO/1000 PM Network Connection Driver Version 9.4.21.0 Link to comment Share on other sites More sharing options...
Lennart_T Posted January 25, 2007 Report Share Posted January 25, 2007 ZoneAlarm may cause problems: http://forums.dantz.com/ubbthreads/showthreaded.php?Cat=0&Number=93736 Link to comment Share on other sites More sharing options...
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