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arnstein

Event log error message from VSS during backup

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When I do a scheduled backup, I get ERROR messages in my Windows event log. Last night, one backup job caused 15 of these messages:

 

[7704] VSS

Type: ERROR

Computer: OWL

Time: 2005-01-24 4:00:31 AM ID: 12289

Volume Shadow Copy Service error: Unexpected error GetVolumeNameForVolumeMountPo

intW( \\?\Volume{000821f6-6aa9-11d9-b0d2-0007e9877fce}\, ...). hr = 0x80070003.

 

I am using Windows XP Pro, service pack 2, all patches applied from windowsupdate.com. I am running the lastest available version of Retrospect Pro, with the latest driver file.

 

Do I have a problem?

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Hi

 

Normally Retrospect is really sensitive to problems with the shadow copy service. I would keep an close eye on the Retrospect logs for errors.

 

Nate

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Guest

I was going to post about this one myself. I never got these errors with 6.5, but get one at the start of each scheduled backup now that I am using 7.0. I was in the middle of trialing 6.5 when 7.0 was released - so I upgraded my trial. I don't know if this not being a fully licensed copy yet has anything to do with it. I'm running Windows XP Professional SP2, fully patched (until next week....) I do not see more than one instance of the error, as others have posted. I simply get a single entry in the Application Event Log at the start of each and every scheduled backup. There are no corresponding errors or warnings listed in Retrospect on the History tab, the Events tab, or in the Operations log.

 

Here's the error from my computer:

 

Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 12289

Date: 2/5/2005

Time: 1:00:45 AM

User: N/A

Computer: WinXPProSP2

Description:

Volume Shadow Copy Service error: Unexpected error CreateFileW(\\?\Volume{da332242-3d81-11d9-a05c-806d6172696f},0xc0000000,0x00000003,...). hr = 0x80070005.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 49 4e 43 49 43 48 4c 48 INCICHLH

0008: 32 30 35 00 00 00 00 00 205.....

0010: 53 50 52 44 49 46 46 43 SPRDIFFC

0018: 39 36 00 00 00 00 00 00 96......

 

===================================

 

Any ideas?

 

Thanks.

 

Steve C.

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I don't believe it has anything to do with being licensed or not - I see the same messages in my event log (one per local volume), and my copy is fully licensed and upgraded from a fully licensed 6.5.

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Guest

If this event appeared in the Application log in the "Information" or "Warning" categories, I might not be as concerned. However, it is logged as an "Error" so I would very much like to get it cleared up ASAP. I'd really like to see a response from Dantz Tech Support on this one.....

 

Steve C.

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Hi

 

 

 

If Retrospect is not logging an error in the Retrospect log the backups are completing sucessfully.

 

 

 

Its hard to say about the VSC errors. There has been a lot of strangeness there all around. Some users report that applying updates from Microsoft can break the VSC service completely. Others say that the Symantec firewall can also cause problems.

 

 

 

Have you applied any updates other than Retrospect lately?

 

 

 

Nate @ EMC Dantz Tech Support

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Even I'm getting the same errors in the event log where as my backup application seems to be working fine.

 

This issue is consitently reproducible on this system.

 

Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 12289

 

Description:

Volume Shadow Copy Service error: Unexpected error

CreateFileW(\\?\Volume{2bc77163-fc5d-11da-9bcd-806d6172696f},0xc0000000,0x00000003,...).

hr = 0x80070020.

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 49 4e 43 49 43 48 4c 48 INCICHLH

0008: 32 30 35 00 00 00 00 00 205.....

0010: 53 50 52 44 49 46 46 43 SPRDIFFC

0018: 39 36 00 00 00 00 00 00 96......

 

Any suggestion as why I'm getting these errors?

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Hi Jim,

I forgot to mention that I'm using Windows XP wirh SP2 and even then I'm getting these errors.

EventId 12289 as stated seems to be for Windows Server 2003 with SP1 but for me its on Win XP.

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