Orchard Post Posted October 17, 2014 Report Share Posted October 17, 2014 It can't be just me... Retrospect never seems to be able to run for more than a few months with our going wrong! Now all previous back ups have disappeared from the media set and all members have unlinked!!! Getting sick and tired of this... 1 Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 17, 2014 Report Share Posted October 17, 2014 Have you tried to stop and start the Retrospect engine? You may have corrupt preferences. Try to restore a copy of your config80.dat file from a prior backup. It is in library/application support/Retrospect Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 I have restarted the engine, restarted the there entire machine, restarted the server... Still can't add members back to backup. How do I restore the config80 file? Noticed the catalogue file is empty. Why does it just corrupt for no reason? It it so fragile it's unbelievable. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 17, 2014 Report Share Posted October 17, 2014 Because the preferences may be damaged, I would start with new preferences to see if the catalog contents show up: 1) Stop the Retrospect engine 2) Remove the config80.dat and config80.bak files from library/application support/Retrospect 3) start the Retrospect engine 4) Open Retrospect and enter your license code 5) Go to Media Sets>locate and open the catalog. if the catalog is still empty, you will need to perform a catalog rebuild so you can restore the old config file. Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 operations_log.utxIt doesn't ask me to re enter licence code, removing those files did nothing at all. The question is why does this keep happening? I have never used backup software which is so unreliable! We are too far invested in it now to go back! Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 How long will the rebuild take? it's a 10tb back up. Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 Its asking for license code now and I can't find our original email! Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 How do I get our licence code? Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 Found it... Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 17, 2014 Author Report Share Posted October 17, 2014 Did all that, no catalogue file in media set.... So I have to rebuild the set? It says "this is an existing media set. Do you want to replace it " I really don't want to lose all the back ups! Quote Link to comment Share on other sites More sharing options...
twickland Posted October 17, 2014 Report Share Posted October 17, 2014 So I have to rebuild the set? It says "this is an existing media set. Do you want to replace it " I really don't want to lose all the back ups! In a rebuild, you are only replacing the media set's catalog. The actual backup data remains on the media until you recycle the media set. Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 21, 2014 Author Report Share Posted October 21, 2014 I have tried and it doesn't seem to get the data on the back up drives. Is it usual for Retrospect to just stop working? It literally happens every 6 months or so! The support is terrible and why should you pay extra just to get the product to work. That almost encourages you to make bad software! Quote Link to comment Share on other sites More sharing options...
bdunagan Posted October 21, 2014 Report Share Posted October 21, 2014 Retrospect can experience issues when there are underlying hardware connection issues or failures. Please contact our support team (either by web ticket or phone), referencing this forum thread, so that we can help you resolve this issue quickly. Quote Link to comment Share on other sites More sharing options...
neile1 Posted October 22, 2014 Report Share Posted October 22, 2014 I just spent 1,608.00 EUR upgrading from 9 to 11.5 This problem of loosing all script configuration happened to us to many times since version 8.0. Any info on when this will be addressed? Quote Link to comment Share on other sites More sharing options...
bdunagan Posted October 26, 2014 Report Share Posted October 26, 2014 Retrospect 9 for Mac did have issues with scripts, but those were addressed in version 10. @OrchardPost Please contact our support team, referencing this forum thread. When you do, please send the Retrospect log messages from /Applications/Utilities/Console. Quote Link to comment Share on other sites More sharing options...
neile1 Posted October 26, 2014 Report Share Posted October 26, 2014 Retrospect 9 for Mac did have issues with scripts, but those were addressed in version 10. Great, thats good news! Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 31, 2014 Author Report Share Posted October 31, 2014 Thanks Dunagen, but what exactly am contacting support about? I have blanked both drives of data and started again.... Yet again! We don't have time to wait for a reply that never comes! Or to be honest here in the UK you get through to a call centre where they barely speak English! We are looking at other back up options now, as I said it's pretty appalling that the software does't work consistently. By asking your customers to stump up more cash for a version that actually works just isn't good enough!!! Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 31, 2014 Author Report Share Posted October 31, 2014 We are running server 10.5.0 by the way.... Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted October 31, 2014 Author Report Share Posted October 31, 2014 I replied to your support guys 2hrs ago, have I not been clear on how pressing an issue this is???? We cannot afford to leave our machines unprotected and this piece of crap software just doesn't work! Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted November 1, 2014 Author Report Share Posted November 1, 2014 I have completely uninstalled retrospect to see if I can clean install it. Where can I get the download from? Let's see how many days until this gets a reply... Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted November 1, 2014 Author Report Share Posted November 1, 2014 Guess nobody works at the weekend! Glad I only have complete retrospect failures on weekdays between 9-6!!!!!! Quote Link to comment Share on other sites More sharing options...
bdunagan Posted November 1, 2014 Report Share Posted November 1, 2014 You can find all our old versions on our Archives page. Quote Link to comment Share on other sites More sharing options...
Orchard Post Posted November 2, 2014 Author Report Share Posted November 2, 2014 I have reinstalled it thank you. Still none the wiser why Retrospect can't run for more than a few months. Had no reply from your support since I sent the console and all logs. To be honest by the time anyone bothers getting back to you, I have usually had to take matter in to my own hands! Which usually means completely starting all over again, spending days in limbo risking huge date loss!!! You can't say things like "Oh yeah we know there was an issue with that version, but if you pay more to upgrade to the new version we have fixed it". Upgrade to new version.... Oh wait still doesn't work!!!! And the support is still completely useless, never able to fix the issues that arise. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.