Error -212 when attempting to repair catalog

[Gandalf465]

My unattended script which I have been running for years now started failing a few nights ago notifying me in the logs that my "Catalog is out of sync with Backup Set "mybackupset" and that I should use Tools>Repair Catalog>Update Existing Catalog.

 

 

 

I have had to perform such procedures before in my 6 years with the Retrospect products and it is usually a very simple process however when attempting to run the update I receive the following error.

 

 

 

Device trouble: "152-BU", error -212 (media erased)

 

 

 

Any help or advice is much appreciated. I need to backup my files servers! Thanks.

[natew]

Hi

 

OS, Retrospect version and backup device please?

 

Thanks

Nate

[Gandalf465]

Running on WinXP, Retrospect version 6.0.206 to an HP C5713A DDS4 6 Tape Library.

[natew]

Hi

 

First the basics:

-Make sure the windows driver for the backup device is disabled in the Windows device manager.

-Run a cleaning tape.

-Run a test backup with another blank tape.

 

It is possible you have a bad tape, dirty heads or that the heads have gone out of allignment. There are other possiblities too but these are the most likely.

 

Thanks

Nate

[Gandalf465]

Nate, Thanks for the responses.

 

I had run a cleaning and on your recommendation successfully ran a test backup to a blank tape. Calling support confirmed that the tape had been damaged. I reported the tape missing under the Backup Set properties and began backing up to a new blank member.

 

It appears that the -212 error in our case denoted a damaged media.