Issues with OSX

[clemster]

Okay, I apologize if this has been covered, but here is the problem: We got the Server package backup for OSX. All our machines are on OSX. I install the server. I install the client on my machine. I go to log in for the first time, it tells me my password is invlaid. I uninstall and reinstall. Same thing. It sees me on the network, and I *think* I have done everything correctly.

 

 

 

The only snag might be that I had a beta version of OSX client on my machine, but I deleted the folder. Could there be any residual files that I need to delete.

 

 

 

Help?

[aemiller]

Just to add a little to this, can someone please list what the protocal is for uninstalling the all of the beta stuff. I have searched the forum and the knowledgbase and have not been able to find any instructions that detail everything to be done to uninstall it. I only ask because the phrase "uninstall the beta" seems to pop up in a lot of posts. I am having several problems, and I want to be sure to eliminate this as a potential source.

[IrenaS]

The Retrospect client stores the password in a file called retroclient.state. This file is not in the folder that you've thrown away; finding and deleting it will allow you reinstall the client and select a new password.

 

 

 

There are two pre-release versions of the client that we've released: the public beta (for use with 4.3 + plug-in) and the 5.0 Preview. Here are instructions for uninstalling both.

 

 

 

Un-installing the Preview Client

 

 

 

To un-install the client, first move the folder "Dantz Beta" to the trash.

 

 

 

When installed, the Retrospect client creates the folder:

 

 

 

/Library/StartupItems/RetroClient

 

 

 

and puts the following two files inside:

 

 

 

RetroClient

 

StartupParamaters.plist

 

 

 

To remove them, you can drag the RetroClient folder to the trash, but you will not be able to empty them from the trash until after you restart your Macintosh.

 

 

 

To empty the trash without restarting you will need to manually quit the "pitond" process:

 

 

 

Step 1 - Open the Terminal application found in /Applications/Utilities/.

 

 

 

Users who are familiar with typing in the UNIX shell may choose to perform these actions as the 'root' user and omit the 'sudo' in each of the commands below.

 

 

 

Please enter Terminal commands carefully and accurately; there are no system warnings when removing files and folders through the command line interface.

 

 

 

Step 2 - Type:

 

 

 

sudo ps -cx | grep pitond

 

 

 

Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges).

 

 

 

If the Retrospect client process is running you will see something similar to this:

 

 

 

119 ?? Ss 0:03.63 pitond

 

 

 

The first field (119 in this example; your number will be different) is the process number. You will need to enter the process number in the next step.

 

 

 

Step 3 - Now kill the process by typing:

 

 

 

sudo kill [process number]

 

 

 

(Do not type the brackets around the process number)

 

 

 

Re-enter your administrator password if requested

 

 

 

Step 4 -The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands:

 

 

 

sudo rm /var/log/retroclient.history

 

sudo rm /var/log/retroclient.log

 

sudo rm /var/root/Library/Preferences/retroclient.state

 

 

 

 

 

 

 

Un-installing the Old Public Beta of the Retrospect Client

 

 

 

Un-installing the Public Beta of the Retrospect client (versions 1.0.425 through 1.0.428) differs slightly from the instructions given above.

 

 

 

Step 1 - Type:

 

 

 

sudo ps -cx | grep pitond

 

 

 

Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges).

 

 

 

If the Retrospect client process is running you will see something similar to this:

 

 

 

119 ?? Ss 0:03.63 pitond

 

 

 

The first field (119 in this example, your number will be different) is the process number. You will need to enter the process number in the next step.

 

 

 

Step 2 - Now kill the process by typing:

 

 

 

sudo kill [process number]

 

 

 

(Do not type the brackets around the process number.)

 

 

 

Re-enter your administrator password if requested.

 

 

 

Step 3 - Remove the following folders:

 

 

 

sudo rm ñr /Applications/"Dantz Beta"/

 

sudo rm ñr /Library/StartupItems/RetroClient/

 

 

 

Step 4 - The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands:

 

 

 

sudo rm /var/log/retroclient.history

 

sudo rm /var/log/retroclient.log

 

sudo rm /var/root/retroclient.state