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Everything posted by IrenaS

  1. There shouldn't be any problems with this type of action under 10.2, assuming you're entering a valid code. Make sure that you're typing something in each field. Also, be sure you're entering your 16 digit 5.0 alpha-numeric license code, and not a 4.3 code, or your registration number. If you'd like to confirm you're entering in a valid code, give Customer Service a call at 888.777.5664.
  2. No ideas beyond what's been posted in response to the other posts, I'm afraid: Dantz has reproduced this issue, and it is in the hands of our Development team. There are changes in the ROM file in the new dual-processors G4's that conflict with the Retrospect Client. We will continue to investigate this issue, which may be fixed in a future release. As information becomes available, it will be posted in the forum.
  3. From the Retrsopect User's Guide: Zip, Jaz, SuperDisk, DVD-RAM, and MO. DVD-RW falls under the CD/DVD type and is not subject to this problem in Jaguar.
  4. The knowledge of your backup sets is stored in the file called Retro.Config (5.0). If you moved this file to the correct place (/Library/Preferences/Retrospect), while Retrospect was closed, and then relaunched the program, this should allow you find the catalog files that the 9.2 version knew about. If, for some reason, you are not able to see them, find the catalog files of the backup sets (for backup sets on a hard drive, these would have a name like "Backup Set A.cat") and double-click them to open them in the Finder. You can also search for them in Retrospect by going to Configure > Backup Sets and clicking More, then Open.
  5. Did you ever have an old version of the client on this computer, such as the Preview client or old beta client? If so, these need to be removed per the instructions that came with the software. What version of the client are you trying to install? Does it ask for your password? Are there any errors during the install? What version of OS X?
  6. Retrospect Express can do manual backups in Jaguar to any medium except removable disk. The Jaguar compatibility statement is in our Knowledgebase is at: Mac OS 10.2 (Jaguar) Support and Retrospect An update for full compatibility will be released in the future, and we'll post to the forum when it's available.
  7. If you are using Retrospect Express, then the client is a different product and the update doesn't apply to you. We will be releasing an update soon to the Retrospect application for full Jaguar compatibility.
  8. When you install the client, it asks you to choose a password. This is the password that you use to log it in. If you don't remember the password that you picked, uninstall the client and reinstall it again, making note of the password that you enter. Good luck!
  9. 1. Click the client in the first (Backup Client Database) window and FORGET it (this looks like an old version of the client). 2. On the 10.2 client, uninstall the client software that is currently on the machine and restart. 3. Install the latest version of the client, 5.0.536, and restart. After restarting, check the client's status and make sure that it says "Waiting for first access." 4. Back in the application, go to Configure > Clients > Network > TCP/IP > OS X and try to find the client. Is it there? If so, add it. If not: 5. Open up Network Utility (at Applications/Utilities) on the machine running the Retrospect application. Go to the ping tab, enter the client's IP address, and ping it. Is this successful?
  10. Can you please confirm that you have checked the Firewall on the computer itself? NOT an external one, but the built-in one in 10.2's sharing preferences? Is the client showing up in the first window that you get to when you click Configure > Clients? Are the clients in the same subnet? (Are the first 3 sets of numbers in their IP addresses the same?)
  11. 10.2 has a built-in firewall in your System Preferences. In the Sharing preferences, click firewall, then click edit. Add the Retrospect port to the list of open ports. Mounting a computer on the desktop isn't done with the same protocols that Retrospect client communication is, so this doesn't really give us any more information. Is it showing up in the first window that you get to when you click Configure > Clients? Are the clients in the same subnet? (Are the first 3 sets of numbers in their IP addresses the same?) In "Show active network ports" is ETHERNET listed first?
  12. I'll update in this thread, but the one I'm referring to is at: 867DP + 9.2.2 + 4.3client = hang at startup Thanks, Irena
  13. Actually, this is something that has been reported elsewhere on the forum and that we're looking into. We will ceratinly keep you updated in the forum.
  14. You need to decide if you want to connect your backup device to a Mac or a PC and then that machine will have the Retrospect application installed on it. It will become your *Retrospect* server. It doesn't matter which OS you choose to run the application; you'll be able to back up both Mac and Windows clients either way. If you want to have a Mac as your Retrospect server, you need to upgrade to version 5.0 for Mac. If you'd rather have a PC for a server, you need to return the product you got and purchase Retrospect 6.0 for Windows.
  15. Did you get that information from us? 5.0 for Windows is not longer available; 6.0 for Windows is available but won't work for you since it's the Windows version. You need to get 5.0 for the Macintosh, which is the current shipping version.
  16. If you reboot with Mac OS Base extensions plus the Retrospect client extension, do you still get the freeze? If so, try changing the load order of your extensions. If this doesn't help, try reinstalling the OS.
  17. 4.3 is not supported for Mac OS X. You need to upgrade to 5.0 for compatibility. If you've just purchased the product, you can fax your proof of purchase to our customer service department and you'll likely be able to upgrade for free. If you purchased it more than 30 days ago, see this page for upgrade information: http://www.dantz.com/index.php3?SCREEN=upgrade_wizard
  18. Is it showing up in the first window you get to from Configure > Clients? (Not the window you get to by clicking Network.) If so, forget it from there. Then click Network and locate it in the TCP/IP section for OS X clients. If it's not showing up there, check the following: 1. Check the TCP/IP preferences pane for each to be sure that they are on teh same subnet. 2. In the same window, change to Show Active Network Ports and be sure that Ethernet is listed FIRST in this window. 3. Check and firewall software on either computer, and be sure that port 497 is OPEN for incoming and outgoing TCP and UDP communication.
  19. Is the client visible in the first Configure > Clients window? If so, forget it and then try re-adding it from the Network window.
  20. What version of OS X do you have intalled on the computer? As the message says, you need to have 10.1.2 or higher; if you don't have that, you'll need to get an update from Apple's website.
  21. You need Windows version 6.0 to back up Mac OS X clients. The version you have will not be able to connect.
  22. If the application is at 5.x, then in should show up correctly under either OS X or OS 9. You don't need to move it to your OS X system to use it. If you do move it, you shoudl moe the entire Retrospect folder, and not just drag the application icon. Also, check that you don't have more than one installation of Retrospect. It's also possible that the installation is damaged. You can always reinstall; the installer is called, simply, "Install Retrospect Express." If you'd like another copy of the installer, contact customer service at 888.777.5664.
  23. Click Duplicate from the Immediate tab. You will chose your source and your destination, and you'll get a summary window which lists these, at which point you click "Duplicate." To script a duplicate, click Scripts from the Automate tab. Click Create New, then click Duplicate. You'll again pick your source and your destination, and you can create a schedule.
  24. You can uninstall Express, but it's not required. As for the catalog files, you can use them with your new program, so if you'd like, you don't need to completely start over. Hope this helps!
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