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IrenaS

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Everything posted by IrenaS

  1. Hi, Sorry I misunderstood your initial post! Here's some information from our developers: Macintosh chunk files (upon which catalogs are based) are limited to 2GB. This was the design specification for chunk files initially. The Windows product uses a newer version of chunk files that works with truly gargantuan amounts of data. You should be able to nearly double the capacity of your catalogs by turning on catalog compression in backup set properties. Since compressed chunks are 30-50% of the original size then more of them fit into the 2GB space available.
  2. What version of the client software? Have you tried uninstalling and reinstalling? Did this ever work? If not, when did the kernel panic start?
  3. No. I've backed up to file backup sets greater than 2 GB without a problem. Can you claify though? Is this a file backup that has split into a separate catalog file and data file? Is the catalog portion of that set approaching 2 GB? Can you repair the file backup set (from the Tools menu)? Can you reproduce this on another machine?
  4. Putting the Retrospect driver update in the Retrospect folder should NOT cause kernel panics! Have you tried downloading the RDU again? Can you provide a little more detail on your configuration please? Retrospect Version and build Computer Model and speed OS X exact version Device (from Retrospect's Configure > Devices > Device Status window) Device firmware (in the version column of the Device Status window) Other Devices SCSI Card SCSI Card firmware Thanks, Irena Solomon Dantz Tech Support
  5. Retrospect will use new, erased, or prenamed tapes. If you don't want to prename them, just let Retrospect use erased tapes and it will automatically select them for a scripted operation.
  6. Unfortunately, OS X is only supported on G3s or G4s; upgrade cards are not supported at this time, neither by Apple nor Dantz. Apple's OS X system requirements state: "Computers with microprocessor upgrade cards do not work with Mac OS X. Though Mac OS X may install and appear to function normally on some computers with third-party microprocessor upgrade cards, Apple does not provide technical support or assistance for Mac OS X when used in this way." You'll need to install the appliation on an OS 9 machine, or a G3/G4 running OS X.
  7. You don't need to set up separate scripts for each day. Do you mean that you want to back up to 5 different backup sets -- one each night? If so, create a single script with all 5 backup sets in your Destinations. Then, use the scheduler to schedule backup on Mondays to one set, on Tuesdays to another set and so on. Details on setting this type of rotation up are at: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27517 As for defining which tapes Retrospect uses, I'm a little unclear as to what your question is. Are you unable to control the loader through Retrospect? Or are you unsure how to give the tapes in the loader the correct names? If it's the latter, you can prename the tapes in the loader if you like. You can also make Retrospect name them by backing up just a few files to each tape -- you'll have to pick the tape you want to use and have Retrospect erase and name it. Ideally, you can just erase all the tapes that are in the loader and let Retrospect pick tapes as needed. Then just label the tapes according to how Retrospect has named them. If you aren't able to control the loader, make sure that you are running the latest, 5.0.205. If not, download at: ftp://ftp.dantz.com/pub/updates/Retrospect_50205_Update.sit Also, be sure that you are running the drive off of a *supported* SCSI card with the same pin configuration as the drive. For cards supported under OS X, see: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27381
  8. There shouldn't be any problems with this type of action under 10.2, assuming you're entering a valid code. Make sure that you're typing something in each field. Also, be sure you're entering your 16 digit 5.0 alpha-numeric license code, and not a 4.3 code, or your registration number. If you'd like to confirm you're entering in a valid code, give Customer Service a call at 888.777.5664.
  9. The update to 5.0.205? I just downloaded it without a problem. Maybe the website was having problems when you tried?
  10. As noted elsewhere on the forum, this issue with Retrospect and Jaguar is known, and we will address it in a Jaguar-compatibility update in the near future. Thanks!
  11. What happens if you don't use the Preview window and go straight to backup?
  12. Dantz is aware of and actively investigating this issue. Please note that we do plan on releasing a 10.2-compatible update in the near future.
  13. Version numbers listed in the Compatibility List are actually the minimum version for support. For hard drives, compatibility is based only on the hard drive's compatibility with the operating system, unlike CD drives, for which Retrospect uses custom drivers. If a hard drive is supported by OS X, then it will work in Retrospect 5.0 as well.
  14. No ideas beyond what's been posted in response to the other posts, I'm afraid: Dantz has reproduced this issue, and it is in the hands of our Development team. There are changes in the ROM file in the new dual-processors G4's that conflict with the Retrospect Client. We will continue to investigate this issue, which may be fixed in a future release. As information becomes available, it will be posted in the forum.
  15. Dantz has received several reports from customers experiencing a problem with their iBook CD-RW/DVD combo drive that employs the Toshiba SD-R2002 mechanism. When used with Mac OS X, this drive reports frequent media errors to Retrospect, and backups are not able to complete successfully. As such, Retrospect cannot support this device under Mac OS X. Dantz has reproduced this problem, and we are working with Apple to determine the cause and find a solution.
  16. Dantz has received several reports from customers experiencing a problem with their iBook CD-RW/DVD combo drive that employs the Toshiba SD-R2002 mechanism. When used with Mac OS X, this drive reports frequent media errors to Retrospect, and backups are not able to complete successfully. As such, Retrospect cannot support this device under Mac OS X. Dantz has reproduced this problem, and we are working with Apple to determine the cause and find a solution.
  17. From the Retrsopect User's Guide: Zip, Jaz, SuperDisk, DVD-RAM, and MO. DVD-RW falls under the CD/DVD type and is not subject to this problem in Jaguar.
  18. The knowledge of your backup sets is stored in the file called Retro.Config (5.0). If you moved this file to the correct place (/Library/Preferences/Retrospect), while Retrospect was closed, and then relaunched the program, this should allow you find the catalog files that the 9.2 version knew about. If, for some reason, you are not able to see them, find the catalog files of the backup sets (for backup sets on a hard drive, these would have a name like "Backup Set A.cat") and double-click them to open them in the Finder. You can also search for them in Retrospect by going to Configure > Backup Sets and clicking More, then Open.
  19. Did you ever have an old version of the client on this computer, such as the Preview client or old beta client? If so, these need to be removed per the instructions that came with the software. What version of the client are you trying to install? Does it ask for your password? Are there any errors during the install? What version of OS X?
  20. Retrospect Express can do manual backups in Jaguar to any medium except removable disk. The Jaguar compatibility statement is in our Knowledgebase is at: Mac OS 10.2 (Jaguar) Support and Retrospect An update for full compatibility will be released in the future, and we'll post to the forum when it's available.
  21. At this time, there are known issues with Jaguar and removable disks. We will be releasing an update for full Jaguar compatibility, but presently there are problems with removable disks under 10.2 (not just in Retrospect). Dantz updates will be posted to the update page at: http://www.dantz.com/support/updates.html We'll also be sure to notify the forum as well as soon as the update's available!
  22. If you are using Retrospect Express, then the client is a different product and the update doesn't apply to you. We will be releasing an update soon to the Retrospect application for full Jaguar compatibility.
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