PNKonstant Posted February 11, 2004 Report Share Posted February 11, 2004 Hello, Thanks for reviewing my question. I have not been able to backup a particular PC on the network. The log show a -523. I updated the Retrospect to the latest version and tried to backup the machine on a individual basis as appose to a group backup script and still no luck. The PC contains Microsoft 2003 VS.NET, SQL 2003 and Office 2003. Any suggestions? Many Thanks to the Experts Peter Link to comment Share on other sites More sharing options...
natew Posted February 12, 2004 Report Share Posted February 12, 2004 Hi Make sure you have the latest version of Retrospect 6.5.336. Are you using the exchange backup agent? Thanks Nate Link to comment Share on other sites More sharing options...
PNKonstant Posted February 12, 2004 Author Report Share Posted February 12, 2004 Nate, Thanks for replying. I am using the latest 6.5.336. The PC doesn't have Exchange on it just Outlook and thus I am not using any agent. I have also unstalled/reinstalled the Retrospect Client on that PC, but no luck. I am at a loss. Any other ideas? Peter Link to comment Share on other sites More sharing options...
natew Posted February 16, 2004 Report Share Posted February 16, 2004 Hi Can you give us some more detail on the problem? Specifically - when does the error occur in the backup process? Can you post the log entry showing the start and finish of the execution of the backup? Thanks Nate Link to comment Share on other sites More sharing options...
PNKonstant Posted February 17, 2004 Author Report Share Posted February 17, 2004 Nate, Below is part of the log: - 2/14/2004 10:08:23 AM: Copying My Documents on konstantpc1 2/14/2004 10:08:23 AM: Connected to konstantpc1 T-19: main: transaction terminated by PDS exception Trouble reading files, error -523 (service transaction error) 2/14/2004 10:09:30 AM: Execution incomplete Remaining: 87 files, 7,502 KB Completed: 0 files, zero KB, with 0% compression Performance: 0.0 MB/minute Duration: 00:01:06 (00:01:06 idle/loading/preparing) - 2/14/2004 10:09:32 AM: Copying OLD on konstantpc1 T-39: main: transaction terminated by PDS exception Trouble reading files, error -523 (service transaction error) 2/14/2004 10:09:50 AM: Execution incomplete Remaining: 36 files, 1,574 KB Completed: 0 files, zero KB, with 0% compression Performance: 0.0 MB/minute Duration: 00:00:17 (00:00:15 idle/loading/preparing) I hope this helps. Peter Link to comment Share on other sites More sharing options...
natew Posted February 18, 2004 Report Share Posted February 18, 2004 Hi, I would try this: Uninstall the client and reboot the computer. Then uninstall the network card in device manager and restart the computer. If there are any driver updates avail for your network card be sure to apply them. Then resinstall the client. Make sure you run the client install when logged in as administrator. If this is your only client machine the problem may actually be on the backup server. I would reinstall the Network card on that machine as well. Nate Link to comment Share on other sites More sharing options...
PNKonstant Posted February 18, 2004 Author Report Share Posted February 18, 2004 Nate, If other machines on the network do not have this problem, is it still a possibility the network card on the server is having a problem? I will try your suggestion and get back to you in a couple of days. I hope you check back. Thanks again Peter Link to comment Share on other sites More sharing options...
natew Posted February 18, 2004 Report Share Posted February 18, 2004 Hi If it happens only on one client it is safe to say the problem is on the client side. Thanks Nate Link to comment Share on other sites More sharing options...
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