pingo Posted February 8, 2004 Report Share Posted February 8, 2004 Retrospect Prof. 6.5.336, Windows 2000, Service Pack 4 I have planned several backups with scripts. If the computer is not running at the planned starting time of a script I have following problem next time I start up my computer: After booting the computer retrorun.exe (Retrospect Launcher) is NOT starting automatically the waiting backup, but blocks my computer. In the task manager of windows 2000 I can see that it takes 95% of my cpu-time without doing anything valuable. If I start then manually Retospect it finally starts automatically the waiting backup script,... After this I need to reboot the computer and only then my system is again running normal (retrorun.exe takes only 1% of my cpu-time) Why is Retrospect Launcher not starting the passed backup after booting my pc automatically? Why it takes all my resources? Who knows help? Thanks Link to comment Share on other sites More sharing options...
natew Posted February 9, 2004 Report Share Posted February 9, 2004 Hi Try reinstalling the launcher service by doing the following: turn off the "automatically launch Retrospect "preference Reboot Re-enable the "automatically launch Retrospect "preference Hopefully that will clear this up Nate Link to comment Share on other sites More sharing options...
pingo Posted February 11, 2004 Author Report Share Posted February 11, 2004 I tried this (Retrospect Launcher on/off with reboot inbetween). No Help. Same problem as before. Any other ideas? Link to comment Share on other sites More sharing options...
natew Posted February 12, 2004 Report Share Posted February 12, 2004 Hi Have you made any adjustments to the "run retrospect as" preference? What else is running on the machine when Retrospect is scheduled to launch? Any virus scans or pop up blocking? Nate Link to comment Share on other sites More sharing options...
pingo Posted February 26, 2004 Author Report Share Posted February 26, 2004 Sorry to answer so late. This forum is missing an automatic note-system if an answer is posted. :-) Quote: Have you made any adjustments to the "run retrospect as" preference? Sorry I don't find exactly this preference (I have the german version). I have selected 1 retrospect at a time planning view 2 hours activate retrospect launcher start retrospect automatically finish retrospect if started automatically Do you mean this? Quote: What else is running on the machine when Retrospect is scheduled to launch? Any virus scans or pop up blocking? Norton Antivirus 10.0.0.109 (but I diabled autoprotect to check if there is any chang in the system behaviour. There was no change!) pop up blocking (webwasher 3.3 + clickOff 1.63) Firewall Tiny Personal Firewall 4.0.2.85 (but retrorun.exe is noted as "unrestricted application") What I don't understand is the different behaviour of retrorun.exe: running normal in the background and performing from time to time the planned backups AND blocking my pc only because a backup was "missed" because of my pc not running at the planned time. Link to comment Share on other sites More sharing options...
natew Posted February 26, 2004 Report Share Posted February 26, 2004 Hi Look under the security heading in the preferences menu. You can configure Retrospect to run as a user on your machine. Try it with the local machine administrator and see if that helps.@@You may also want to try it with your own login information. Nate Link to comment Share on other sites More sharing options...
Carl Welch Posted March 6, 2004 Report Share Posted March 6, 2004 I am having the same problem. Did you ever get it figured out? Link to comment Share on other sites More sharing options...
pingo Posted March 7, 2004 Author Report Share Posted March 7, 2004 Quote: Hi Look under the security heading in the preferences menu. You can configure Retrospect to run as a user on your machine. Try it with the local machine administrator and see if that helps.@@You may also want to try it with your own login information. Nate Sorry no help. I'm always logged in as administrator. No I have no solution. I think this is a bug of the program. Hopefully they find a solution one day. Link to comment Share on other sites More sharing options...
natew Posted March 11, 2004 Report Share Posted March 11, 2004 Hi I recommend contacting our support center in Europe to troubleshoot this issue. If it truly is a bug in Retrospect we will want to investigate this in detail. Thanks Nate Link to comment Share on other sites More sharing options...
pingo Posted March 15, 2004 Author Report Share Posted March 15, 2004 Thanks I contacted already your support center in Europe, but they want to charge me 69€ (= 89$) if they talk with me about this bug. I don't pay for reporting bugs. Bad policy of your company. Therefore I used this forum. Hopefully they read it and work on the problem. Link to comment Share on other sites More sharing options...
natew Posted March 18, 2004 Report Share Posted March 18, 2004 Hi The cost of the support incident is fully refundable if the issue is indeed a bug in Retrospect. Chances are it is due to a third party software conflict. What else do you have running on this machine? Thanks Nate Link to comment Share on other sites More sharing options...
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