sprue Posted February 3, 2004 Report Share Posted February 3, 2004 I am wondering if I backup drive C and later have to restore my computer. Would it work or do I have to backup a set of files higher up on the file hierarchy? Link to comment Share on other sites More sharing options...
natew Posted February 6, 2004 Report Share Posted February 6, 2004 Hi Selecting the C drive as your backup source is the best way to go about a full system backup. If you have other drives installed you will probably want to back them up too. Nate Link to comment Share on other sites More sharing options...
Marty Posted February 6, 2004 Report Share Posted February 6, 2004 Now I'm confused. I thought a back-up couldn't be used if you had a crash and had to restore, but a duplicate could. I'm very new at this so if someone could clarify I'd appreciate it. Link to comment Share on other sites More sharing options...
AmyJ Posted February 10, 2004 Report Share Posted February 10, 2004 Hi Marty- The reverse is true - a Backup is used for full system and selected file/folder restores. A Duplicate does not copy the Registry or any other system state information, and therefore would not be a complete disaster recovery solution. Link to comment Share on other sites More sharing options...
Marty Posted February 11, 2004 Report Share Posted February 11, 2004 Hi AmyJ Thanks for your response. I'm not sure how I got backup and duplicate reversed. I guess I'd better go reRTFM! Thanks again. Marty Link to comment Share on other sites More sharing options...
meditek Posted February 17, 2004 Report Share Posted February 17, 2004 I'm having trouble believing this! I just did a 'Duplicate' which the help says DUPLICATES one disk to another. Are you now saying that this Duplicate isn't a duplicate and if I run this disk then it isn't going to work? How obscure can you get? Link to comment Share on other sites More sharing options...
natew Posted February 18, 2004 Report Share Posted February 18, 2004 Hi Maybe this will help: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=28094 Thanks Nate Link to comment Share on other sites More sharing options...
meditek Posted February 18, 2004 Report Share Posted February 18, 2004 Thanks. I am in fact replacing the hard disk in my laptop. I have always used Drive Image for this type of thing before, which was quite painless but always done from DOS. I have yet to find any USB Dos drivers that a) work properly or leave enough memory for Drive Image to function. In the past I've never had any success backing up a full windows installation while it was running because some files are uncopyable. Just how does Retrospect manage to do this? In fact, DOES it do this? Link to comment Share on other sites More sharing options...
meditek Posted February 18, 2004 Report Share Posted February 18, 2004 I fear that as I suspected the restore to the new disk is full of problems. Not least in that I have lost my Network settings and it won't let me make a direct internet connection. Just how I expected it to work I'll never know!!! Checking the back up (made exactly according to the instructions) I see it has failed to back up my registry files in System32/config. OK I've searched and found out how the registry setting are saved and restored but how about Network settings? Where are they stored? Sooo...would this work. 1. I create 2 partitions on my new hard disk. 2. I install XP onto Part 1 and load Retrospect. 3. I restore my backup to Part 2 and subsequently get rid of Part 1 In other words does Retrospect 'require' a copy of windows in the restore partition or not??? Link to comment Share on other sites More sharing options...
meditek Posted February 18, 2004 Report Share Posted February 18, 2004 I just got this maxtor usb drive with this program. I need answers. is this the 'support' area or should I be elsewhere? I am quietly going crazy. Thanks Link to comment Share on other sites More sharing options...
natew Posted February 19, 2004 Report Share Posted February 19, 2004 Hi Do the restore again but make sure you have the latest Retrospect driver version installed. It addressed some issues with live system restores. Update is available here Nate Link to comment Share on other sites More sharing options...
meditek Posted February 19, 2004 Report Share Posted February 19, 2004 Ok I'm doing that now. Thanks Link to comment Share on other sites More sharing options...
meditek Posted February 19, 2004 Report Share Posted February 19, 2004 Same again. I have done a complete re-install today and and not impressed by this product. Link to comment Share on other sites More sharing options...
AmyJ Posted February 19, 2004 Report Share Posted February 19, 2004 Please list your configuration information: OS Version and any applicable service packs: Retrospect version Step by step instructions to reproduce the issue you are experiencing Link to comment Share on other sites More sharing options...
meditek Posted February 20, 2004 Report Share Posted February 20, 2004 Amy, I have neither the time nor the inclination to persue this software any further. Suffice to say it is Version 6 (updated with latest patches) and my OS is XP Home Edition with all updates on a Dell Inspiron 8200. The software came with a Maxtor 80gb USB ext drive. Good software should have an instinctive interface avoiding words such as 'duplicate' used in the wrong context. It should also work first time, assuming the manual was followed properly, without resorting to slow responding support. Fortunately, I have discovered some DOS USB drivers that actually allow me to use proper disk imaging software, although I have had to abandon NTFS. I played around with Retrospect for about 4 days to no avail. It took me 6 hours to re-install XP and everything else manually i.e. if it doesn't work first time then why bother. Link to comment Share on other sites More sharing options...
lbaurora Posted May 20, 2004 Report Share Posted May 20, 2004 So, is it possible to do a complete system restore (software and all) from a "duplicate?" If so, what is the procedure? Configuration information: Software: Retrospect Express 6.0.222 OEM Machine: Toshiba 6100, XP Professional Backup: Maxtor 250 GB with duplicate of machine hard drive Background: - I can get the hard drive re-imaged to the factory installation, as a first step. - It would be difficult for me to access CDs for the software packages installed on the machine, since they are at a different office site--hence why it's important to do a complete restore. - The Maxtor instructions were very unclear, especially on differentiating between duplicates and backup sets. This is not Dantz's issue exactly, but it would be nice to set Maxtor straight. - At first I sent a message using the customer service form, since the link to the forum was difficult to find. Link to comment Share on other sites More sharing options...
natew Posted May 25, 2004 Report Share Posted May 25, 2004 Hi The "duplicate" function for Retrospect Express does not include the Windows registry. As a result a full system recovery using the "duplicate" function is not possible. You can use the "backup" function for full system backups/restores or you can upgrade to Retrospect professional which includes the ability to duplicate the windows Registry. Thanks Nate Link to comment Share on other sites More sharing options...
lbaurora Posted May 25, 2004 Report Share Posted May 25, 2004 So, do I have any recourse other than re-installing all of the original software? This is a serious problem. Nowhere in the Maxtor guide nor in the Retrospect help did I find a clear indication that the "duplicate" is not actually a complete duplicate of the drive. While most of the documention covers "backups," nowhere does the documentation say that a "duplicate" is insufficient or that some other version of Retrospect has different functionality. Also, the Maxtor default script is "duplicate," not "backup," which gives the false impression that "duplicate" is the preferred method. The Maxtor guide states (p. 39): "...the Maxtor OneTouch drive opens up Dantz Retrospect backup software and makes a copy of the files on your source drive, exactly as they exist." The only hint that the copy might not be complete is the subsequent statement: "Any files that are currently open will not be copied to the Maxtor OneTouch drive." The Retrospect Express help section on "duplicate" fails to even mention the open file issue, much less the incomplete copy. Dantz Customer Service is apparently not aware of the issue either--their reply to my same question is included below. Thanks for your reply on this. I sincerely wish your knowledge had been contained in the documentation that comes with the software, since it is now too late, and restoring the computer will be quite difficult. -Larry -----start incl message----- Dear Lawrence, You would have to manually install the operating system. Then install retrospect. Then do a reverse duplicate from your maxtor drive to your C: drive. Or you could copy and paste the files and folders from maxtor drive to your C: drive. If there is anything else we can do to further assist you, please call Dantz Customer Service at 800.225.4880 Monday-Thursday 6-5, Friday 6-4 Pacific Time. Best Regards, Vince This is a tech support question: I have a duplicate backup for a computer that has crashed. Is it possible to do a complete restore (with all software etc.) from a duplicate backup? I did not get the chance to make a backup set before the crash occurred. If so, what are the steps for this procedure (the first being a hard drive re-image to factory settnigs)? Retrospect Express 6.0.222 OEM Computer: Toshiba 6100 Satellite Pro, Windows XP Drive: Maxtor 250 GB -----end----- Link to comment Share on other sites More sharing options...
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