Henney Posted February 3, 2004 Report Share Posted February 3, 2004 I am using the 30-day trial version that came with my Plextor PX-708A RW DVD drive. The program backed up my entire hard drive to 3 DVDs within a few hours. But when I try and restore a single file, 60KB, the program seems to run for hours, and never prompts me for a specific DVD. I think the DVD spins but I never get any positive response that it is actually restoring anything. Is this normal? Shouldn't the program ask me to insert DVD #1, 2 or 3 after it's been spinning for a couple hours? Any advice appreciated. Thanks, Alan Link to comment Share on other sites More sharing options...
natew Posted February 3, 2004 Report Share Posted February 3, 2004 Hi Alan Is a disk in the drive when you start the restore? Does the error happen with any files you try to restore? What OS are you using and what version of Retrospect is this (including build number x.x.xxx) Do you have the latest Retrospect driver update installed? Thanks Nate Link to comment Share on other sites More sharing options...
Henney Posted February 4, 2004 Author Report Share Posted February 4, 2004 So far I have only tried to restore small files to see if it would work ok. I start with one DVD of the set in the drive. It never prompts me for a specific DVD. This a Windows 2000 machine with Retrospect 6.5.336. I downloaded it from the Website. Should I try a newer version? Is this normal behavior? Thanks, Alan Link to comment Share on other sites More sharing options...
natew Posted February 4, 2004 Report Share Posted February 4, 2004 Hi It is not normal and you have the latest version. What other burning programs do you have on the machine? They may be interfering - can you disable them or try uninstalling them? Thanks Nate Link to comment Share on other sites More sharing options...
Henney Posted February 6, 2004 Author Report Share Posted February 6, 2004 OK, I'll try shutting down the other programs first. I thought I had tried, but I should double check. Roxio's Drag-to-Disk installed itself and is always active in my background. Think that could be my problem? Thanks, Alan Link to comment Share on other sites More sharing options...
natew Posted February 6, 2004 Report Share Posted February 6, 2004 Hi That is a likely possibility. Nate Link to comment Share on other sites More sharing options...
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