Maser Posted January 9, 2004 Report Share Posted January 9, 2004 Serious problem I can't resolve. A windows XP machine with all current Windows Updates (running 6.5.132 Client) is deferring the backup server backup. I can not override this backup in the backup server window. I *can* do an "immediate backup" of the client -- the client/server connection *is* functional in that respect. What I've tried: 1) Removing and readding the client to the backup server machine -- no difference. 2) Adding the client to *another* backup server machine in another subnet running different version of Retrospect on a different OS -- no difference. 3) Removing the client from the backup server machine and readding it with a different client name -- no difference 4) Removing the client, rebooting and reinstalling the client -- no difference 5) Removing the client, rebooting and reinstalling the client in a *different* administrator account -- no difference. I can not get this client to stop "deferring" the backup. And it's not the normal "defer" where it shows the date the client says to defer to -- there *is* no user at this machine deferring the backup. The "retroclient.log" file on the client shows this: 1073659418: ConnStartListen: starting thread ConnStartListen for 127.0.0.1:64119 1073659419: netCheckNewInterfaces: found new address CLIENTIPADDRESS:0 1073659419: iplud: bound to address CLIENTIPADDRESS 1073659419: ipludAddMembership: adding membership for CLIENTIPADDRESS 1073659425: IPNSRegister(1): registered: "CLIENTNAME"/"489a7aa762844ef2" 1073659425: ConnStartListen: starting thread ConnStartListen for CLIENTIPADDRESS:0 1073659470: Connection established by SERVERIPADDRESS:62513 1073659470: ConnReadData: Connection with SERVERIPADDRESS:62513 was reset 1073659470: ServicePurge: service not found 1073659570: Connection established by SERVERIPADDRESS:62530 1073659570: ConnReadData: Connection with SERVERIPADDRESS:62530 was reset 1073659570: ServicePurge: service not found and this for #3 above: 073659645: Connection established by SERVERIPADDRESS:62549 1073659645: ConnReadData: Connection with SERVERIPADDRESS:62549 was reset 1073659645: ServicePurge: service not found 1073659645: Connection established by SERVERIPADDRESS:62550 1073659656: IPNSRegister(0): registered: "NEWCLIENTNAME"/"489a7aa762844ef2" 1073659663: ConnReadData: Connection with SERVERIPADDRESS:62550 was reset 1073659681: Connection established by SERVERIPADDRESS:62552 1073659683: ConnReadData: Connection with SERVERIPADDRESS:62552 was reset I need help here. I can't reformat this computer at this time to fix the problem (which I'm sure it would). Something is wrong with the client (or Windows on the client) that uninstalling and reinstalling isn't clearing up. *Is* there a client setting/file somewhere that holds a "deferral" date in it that might need purging? I'm open for suggestions. But I need one fairly soon or my only recourse will be to reformat. Link to comment Share on other sites More sharing options...
natew Posted January 13, 2004 Report Share Posted January 13, 2004 Hi What is the network card in this machine? Have you tried uninstalling it and rebooting? You may want to drop in another NIC and see if it makes a difference. Just to be sure, are the power settings set to be "always on"? Thanks Nate Link to comment Share on other sites More sharing options...
Maser Posted January 13, 2004 Author Report Share Posted January 13, 2004 It's a Dell Optiplex Gx260 (integrated Ethernet) -- I can't swap the board. And, yes, the power settings are always on. Remember -- I *can* back this up via an "immediate backup". I just can't stop it from deferring the backup server backup. I believe we are going to have to reformat the computer as we have been unable to come up with any other option here -- unless you have some further suggestions? Link to comment Share on other sites More sharing options...
natew Posted January 14, 2004 Report Share Posted January 14, 2004 Hi First uninstall the client and reboot. Then uninstall the network card in device manager. On the reboot go into the BIOS and disable the network adapter. Then boot once normally. Veirfy that the Network adapter does not show up in device manager. Then reboot, go into the bios and re-enable the network card. Then try the Retroclient install one more time. In the past corrupt TCP/IP has caused strange problems. Uninstalling and Reinstalling the NIC forces windows to Reinstall TCP/IP for the specified adapter. Hope that helps Nate Link to comment Share on other sites More sharing options...
natew Posted January 14, 2004 Report Share Posted January 14, 2004 Hi again, One other longshot: The Retropsect client directory (c:\program files\dantz\client) includes an executable called bksdefer.exe. Judging from the name it is "backup server defer.exe" (Proactive backup used to be called backup server on PCs) I wonder if moving or deleting that file will help with this issue? The user may lose the ability to defer backups but it could be a solution. Thanks Nate Link to comment Share on other sites More sharing options...
Maser Posted January 14, 2004 Author Report Share Posted January 14, 2004 We punted on this and reformatted the computer. All is well. We'll keep those possbilities in mind should this happen again. Link to comment Share on other sites More sharing options...
natew Posted January 15, 2004 Report Share Posted January 15, 2004 Hi Bummer on the reformat but at least it is working now. Sorry I didn't come up with that stuff earlier Nate Link to comment Share on other sites More sharing options...
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