ivorybillhunter Posted November 30, 2003 Report Share Posted November 30, 2003 I bought a Maxtor 160GB external hard drive that came with Retrospect 5.6. I loaded the software per the instructions, and everything was fine until I pressed the one-touch button on the HDD to launch the software. I got back-to-back error messages: "an internal consistency check failed" and "assertion failure at module.cpp-254". I tried to go to the internet for help, but couldn't get there. IE pops up the error "Iexplore has caused an error in <unknown>. Iexplore will now close." Netscape gives "Netscape was unable to create a network socket connection..." I can ping sites only if I know their IP address - I cannot ping them by their URL. I cannot get on AOL Instant Messenger, and I cannot download Norton Antivirus updates. I "uninstalled" the software, but noticed that the directories were still there and the program "ComboButton.exe" was still running at startup. I removed ComboButton.exe from msconfig and restarted - the problem is still there. Other computers in the house (such as the one I am sending this message with) still have internet connectivity through the same switch. Help!! Link to comment Share on other sites More sharing options...
natew Posted December 2, 2003 Report Share Posted December 2, 2003 Hi Retrospect 5.6 has a very small registy and file footprint so it isn't likely to cause this kind of damage. I haven't seen it happen anyway. My guess is there are some other problems with the machine as well. You may want to take a closer look. Thanks Nate Link to comment Share on other sites More sharing options...
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