MikeRadio Posted October 31, 2003 Report Share Posted October 31, 2003 After scheduling my first scripted backup today, while I was out, when I came home I found my computer frozen.. the Informations creen was opoen and the green line was at half and the status was Building Snapshot.. and that seems to be where it has been for many hours just stuck in there.... I also noticed my external drive was in Spin down mode which it is scheduled to do after an hour. Can someone shed some light on what may have caused this crash? I am going to assign another while I am here and watch. Mike Link to comment Share on other sites More sharing options...
MikeRadio Posted November 2, 2003 Author Report Share Posted November 2, 2003 I did another backup. It crashed in the middle of file compare... When it crashes with Retrocpect, it just seems that nothing works.. No errors etc... So I have had crashes twice now.. once while in snapshot mode another time while comparing. Any ideas on what can be causing this? I have done other backups while I am here and no problem. The things I think may be issues are: 1) The backup draive set to spin down after an hour ( I am changing to 3). 2) Problem with using compression? Anyone else have this issue where i just seems to freeze or know what possibly can be causing it? Thanks very much. Mike Link to comment Share on other sites More sharing options...
natew Posted November 5, 2003 Report Share Posted November 5, 2003 Hi Please post some system information OS,Retrospect version, backup device, CPU, RAM etc Thanks Nate Link to comment Share on other sites More sharing options...
TechBob Posted November 7, 2003 Report Share Posted November 7, 2003 I am having the same problem with my server! You described it exactly. It would back up the files as it should, then during the SnapShot, the system would do a hard crash and reset with NO ERRORS! Just a huge 1.31 GB memory dump that I cannot read because of the file size. My setup is as follows: Retrospect Single Server Edition ver 6.0.206 MS Windows 2000 Server Small Business Edition Exchange 2000 2 Maxtor 20GB HD's on a RAID1 (Mirror) Array 2 Maxtor 120 GB HD's on the other RAID1 Array Promise Fastrak100 RAID Controller (Embedded) MB-3792 Single Board Computer mfg'd by iEi Seagate Tapestor Travan USB 2.0 1.31GB Memory Dual PIII Celeron 833Mhz ANY HELP IS DESPERATELY NEEDED! - TechBob techsupp@oemmicro.com Link to comment Share on other sites More sharing options...
natew Posted November 10, 2003 Report Share Posted November 10, 2003 Hi Does this happen when you try to backup a single folder as a subvolume? There are a couple of stages to building the snapshot. One is backing up filesystem permissions on the disks another is backing up the registry. Can you tell when the crash is actually happening? Where is the catalog file stored? Make sure you have the latest drivers for your RAID card. Thanks Nate Link to comment Share on other sites More sharing options...
dleeward Posted November 11, 2003 Report Share Posted November 11, 2003 I had an unresolved memory leak on my Win 2000 Pro machine after a while even when no script was running. The machinejsut runs out of memory and freezes the computer. Do you have this issue? Link to comment Share on other sites More sharing options...
arnstein Posted November 17, 2003 Report Share Posted November 17, 2003 MikeRadio and TechBob, Are you guys using Norton Antivirus? It has a feature called "auto protect" that MAY cause problems with Retrospect. As an experiment, you can try disabling this feature. I'm working this issue myself, but it will take me some more time to accumulate enough evidence to draw any conclusions. So, I'm quite interested in your problem. Link to comment Share on other sites More sharing options...
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