chale Posted September 23, 2003 Report Share Posted September 23, 2003 I just installed Mac os 10.2.8 and now anytime I try to run retrospect 5.0.201 it quits before it even runs. Not sure what is going on. Ideas appreciated. Link to comment Share on other sites More sharing options...
AmyJ Posted September 23, 2003 Report Share Posted September 23, 2003 Jaguar was not supported until build 5.0.236. Try upgrading to 5.0.238 from: http://www.dantz.com/en/support/updates.dtml That being said, we have not yet tested with 10.2.8, but we are not expecting any conflicts. Link to comment Share on other sites More sharing options...
chale Posted September 23, 2003 Author Report Share Posted September 23, 2003 I updated to 5.0.238 and still quits before starting up. Link to comment Share on other sites More sharing options...
Mayoff Posted September 23, 2003 Report Share Posted September 23, 2003 What do you see exactly? How far does it open? Does the Crash Log in OS X show anything? Has restarting helped? I have no problem running 10.2.8 on my G4 with Retro. Link to comment Share on other sites More sharing options...
chale Posted September 23, 2003 Author Report Share Posted September 23, 2003 Reboot has no effect. When I try and run it, it only briefly shows in the doc and then disappears seconds after before the program window comes up. Link to comment Share on other sites More sharing options...
chale Posted September 23, 2003 Author Report Share Posted September 23, 2003 FYI I am using a G4 imac Link to comment Share on other sites More sharing options...
Mayoff Posted September 23, 2003 Report Share Posted September 23, 2003 Create a new user account, login with that account and try again. Run the uninstaller in the Retro install utility. Install again Link to comment Share on other sites More sharing options...
chale Posted September 23, 2003 Author Report Share Posted September 23, 2003 Doesn't work [running the uninstaller, reinstalling under different account etc]. Same response, with the retro icon showing up briefly in the dock, then disappearing after about 1 second Link to comment Share on other sites More sharing options...
CallMeDave Posted September 23, 2003 Report Share Posted September 23, 2003 Quote: Doesn't work [running the uninstaller, reinstalling under different account etc]. Same response, with the retro icon showing up briefly in the dock, then disappearing after about 1 second Although I'm always suspicious of responses that describe a posters actions with "etc," I'll assume that you were through in using the Installer to uninstall, and that you then re-installed into a clean environment (new preferences, etc). That said, try closing all other windows when you double-click the Retrospect application. When the program runs, its default setting is to authenticate as an administrator user. This done by a process that has no dock icon, but does have a window. If that window is obscured (behind other windows, for example) you won't be able to proceed until you dismiss it correctly. Dave Link to comment Share on other sites More sharing options...
chale Posted September 23, 2003 Author Report Share Posted September 23, 2003 I attempted to install with all windows closed...same thing, app keeps quitting. I previously installed in a clean enviro which didn't make a difference. I also tried installing under root, no difference. Clean environment should handle it if its a prefs conflict but can't understand why it would keep happening otherwise Link to comment Share on other sites More sharing options...
chale Posted September 23, 2003 Author Report Share Posted September 23, 2003 I forgot to mention. It does not even get to the point of authenticating, it quits before that time. Link to comment Share on other sites More sharing options...
CallMeDave Posted September 24, 2003 Report Share Posted September 24, 2003 The sequence of events when Retrospect correctly launches is this: - double click on Retrospect icon - Dock icon bounces - Dock icon disappears - Authentication window appears - User authenticates correctly - Dock icon bounces - Retrospect Directory appears >>I attempted to install with all windows closed My suggestion above was to be sure that all windows are closed when you launch the program itself, not when you launch the Installer. The authentication window can be hidden behind any window, even the window containing the Retrospect application on which you double-clicked (although in general it comes to the front when appropriate). As of this time, Apple has pulled the 10.2.8 update. I installed it last night, and Retrospect still launches for me as expected. Link to comment Share on other sites More sharing options...
chale Posted September 24, 2003 Author Report Share Posted September 24, 2003 I tried both, to no avail. Unfortunately, I have no way of simply reverting to 10.2.6 Link to comment Share on other sites More sharing options...
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