CarterDesign Posted July 17, 2003 Report Share Posted July 17, 2003 I hope someone out there can give me some fresh ideas because I am all out. We have had retrospect 4.0 running on a G4-3 w/ OS 9.1 running smoothly to a LaCie Sony SDT-10000 SCSI DAT drive with DDS4 tapes for the past couple of years in a mixed Windows and Mac OS 9.1 office. No problems until I upgraded to Desktop 5.0 w/ 5pack client option. We have a small office. I had to upgrade Retrospect because we switched from WinNT4.0 to XP on the Windows side and Retro 4.0 does not support the client software for XP. My problem. I upgraded to Desktop 5.0.238 with the 5 client pack. I did the update install, brought in the old scripts and sets from 4.0, and installed the RCU 3.6.106. I installed the windows client software on the new XP machine and used the updater program to update the rest of the clients, very cool, from the back up machine. The problem is that retrospect hangs up while performing the script. It scans the catalog, locates the client, begins copying the files and then hangs a few files into the backup. I have tried two different client machines, the new XP machine, and another Mac 9.1 which is existing equipment, and the backup machine as first machines to backup in the script. No success on any machine. It somtimes hangs on the same file, and then sometimes goes past that file and continues but always stops. When I change the order to backup the backup machine first, I would get an "authenticate user" message. That is what made me begin to change the order of the machines in the script, I thought it may have had a problem with itself, but this seems to be a bigger roblem. The lights on the tape drive blink and the little retrospect counter box keeps going. I have to force quit Retrospect, turn the machine off, turn off the tape drive, and turn it back on to get the tape out. From advice on this board and the user's manual, I have restarted with base extensions plus Retro.Startup plus FireSCSI Enabler, Expert, and Support on to see the tape drive. It is the only SCSI item on the machine. I have also created a new Back Up set script and destination and tried a new tape. But nothing helps. From all appearences, Retrospect looks good, it sees the tape, sees the clients, tells me the script is ready when I quit. I even uninstalled the 5.0 upgrade and reinstalled it with the same amount of sucess. I have been trying to trouble shoot this now for about 7.5 hours over the past two days and we have not had a back up for the past 4 days. Can anyone help with this. This is a serious problem. I hope this is a simple solution, and that I am missing something. Thank you, Bryan Link to comment Share on other sites More sharing options...
AmyJ Posted July 22, 2003 Report Share Posted July 22, 2003 Retrospect 4.3 and subsequent versions (currently 5.1) optimized drive support in such a way that allowed for much faster backups. As a result of the greater stress on the hardware, existing SCSI problems were brought to light for some customers. One option is to try turning of Fast and Wide SCSI (which allows for faster negotiation) as follows: Go to the Special tab, hold down Option and click Preferences Under HW Compatibility, check mark the box to "Disable Fast and Wide SCSI" You can also test whether or not the problem is with the tape drive by creating a "File" backup set, rather then a "Tape" backup set. Backup a select set of data from a client machine. If the backup is successful, hardware troubleshooting is in order. SCSI Troubleshooting: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=26499 Link to comment Share on other sites More sharing options...
CarterDesign Posted July 24, 2003 Author Report Share Posted July 24, 2003 Thank you very much doctor. Retrospect 5.0 ran on the entire network last night. How is the average user suppose to know about these kind of secret items, this is a backup application, not DOOM. Thanks for the help. Link to comment Share on other sites More sharing options...
jamessly Posted August 22, 2003 Report Share Posted August 22, 2003 I have a similar problem. I recently updated from Desktop 4.3 to 5.0.238. When I checked the log after a couple of weeks (I know - too long) I discovered that there were no backups. I tried manually backing up from 5. It scans, updates folders... and then crashes hard. (-1 error). I can open up 4.3 and everything will manually run fine. Is there something I should know about the install process or some sort of conflict? Help - this was working so well for so long. Link to comment Share on other sites More sharing options...
natew Posted August 26, 2003 Report Share Posted August 26, 2003 Hi If you have a CPU upgrade card in this machine make sure you have the latest firmware and drivers. also make sure you have carbonlib 1.6 installed. Nate Link to comment Share on other sites More sharing options...
jamessly Posted August 27, 2003 Report Share Posted August 27, 2003 There is no cpu upgrade card, and the system install was fresh and problem free. The retrospect installer included carbonlib 1.5, but carbonlib 1.6 was installed on the machine. Still, Retrospect 5 continues to crash. Any more thoughts? Link to comment Share on other sites More sharing options...
natew Posted August 27, 2003 Report Share Posted August 27, 2003 Hi It may be that your preference files are corrupt. As a test move your Retrospect preferences to the trash and try creating them from scratch. When it asks you if you want to import your old configuration say "no". Then set up a test script and see how that goes. Nate Link to comment Share on other sites More sharing options...
jamessly Posted August 29, 2003 Report Share Posted August 29, 2003 Removing the 5.0 config did not do the trick. After all the hassle of reentering the serial number, setting up new set up, it indexes, and then crashes. What's the next step? Link to comment Share on other sites More sharing options...
natew Posted September 3, 2003 Report Share Posted September 3, 2003 Hi Indexes? Is auto indexing running at the same time the backup is? If so turn it off. Does retrospect crash when you use a base extension set? Try turing off virtual memory on the system and see if that helps. Nate Link to comment Share on other sites More sharing options...
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