treylane Posted July 8, 2003 Report Share Posted July 8, 2003 I just purchased Retrospect Single Server 6.5 for Windows and installed it on an XP Pro machine. Then I installed the client on a few machines in the office and discovered that I can't see the clients in the "add clients" panel using either multicast or subnet mode. If I type in a client IP for the "direct" connection method, it finds the client and allows it to be logged in just fine. The office lan uses a little linksys cable/dsl router that connects to a cablemodem and does DHCP+NAT for us, so the direct connection method isn't going to work unless I want to manually set up every machine here with its own local (static) IP. The router has multicast enabled, is there anything else I need to do? I've gone through the documentation and mailing list archives, and haven't found much that helps. Link to comment Share on other sites More sharing options...
Mayoff Posted July 9, 2003 Report Share Posted July 9, 2003 I use a Linksys DSL/Cable Router at home and I can see clients without making any changes to the settings. Make sure that Port 497 is not being blocked. Retrospect uses port 497 for UDP and TCP Packets over Multicast and Subnet broadcast. Norton Internet Security could also block a Retrospect Client. Link to comment Share on other sites More sharing options...
treylane Posted July 9, 2003 Author Report Share Posted July 9, 2003 Port 497 isn't blocked, and I don't think anybody's running personal-firewall type software. Link to comment Share on other sites More sharing options...
treylane Posted July 9, 2003 Author Report Share Posted July 9, 2003 In desperation, I installed Retrospect on a different machine - and had no problems at all. The computer that's having a problem has the Asus A7N8X Deluxe motherboard with two onboard network cards (and only uses one), but I thought Retrospect was long past having problems on machines with multiple NICs? I've tried adding/removing interfaces in Retrospect, enabling/disabling them in XP's Network control panel, and all sorts of things and still no luck. Any suggestions? Link to comment Share on other sites More sharing options...
Guest psykoyiko Posted July 10, 2003 Report Share Posted July 10, 2003 Once you add a particular interface in Retrospect, you need to specifiy that your clients use it. You can do this by choosing the interface in the drop down menu when attempting to log in a client. HTH Link to comment Share on other sites More sharing options...
treylane Posted July 10, 2003 Author Report Share Posted July 10, 2003 (tried that) I'm currently thinking this is a problem with the NIC/Drivers or other non-retrospect-problem. The machine can browse the web just fine, and if I install the NWLink IPX/SPX/NetBIOS drivers, I can see other machines on the network with IPX/SPX/NetBIOS installed, but without those drivers, I don't see any other machines on the network in 'Network Neighborhood' I haven't got a clue what could be causing that kind of problem AND the retrospect problems. Link to comment Share on other sites More sharing options...
treylane Posted July 14, 2003 Author Report Share Posted July 14, 2003 OK, solved the problem. I feel like an idiot, but maybe I'll spare somebody else some aggravation. Turns out that even though the "personal firewall" was disabled in the pc-cillin preferences, the pc-cillin personal firewall service was still running. Disabled the service in the services control panel and everything works fine now. Link to comment Share on other sites More sharing options...
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