evansed Posted April 4, 2002 Report Share Posted April 4, 2002 I talked to Dantz sales and they told me that the 5.0 Client pack would work with Workroup 4.3. I bought the 10 license pack, but it would not accept the code. Talked to support and was informed I have to upgrade to 5.0 Express to use the new license. Also, informed that I have to upgrade to get any new licenses, completely the oppisite of what sales informed me. Which is it? Thank you. Link to comment Share on other sites More sharing options...
lance Posted April 25, 2002 Report Share Posted April 25, 2002 Yeah! Which is it? Who's out there? Link to comment Share on other sites More sharing options...
IrenaS Posted May 2, 2002 Report Share Posted May 2, 2002 Express does not support the use of clients at all. If you had Retrospect Desktop, customer service would probably be able to get you a code to allow you to use 5.0 clients with the 4.3 desktop application. Link to comment Share on other sites More sharing options...
Guest Posted May 3, 2002 Report Share Posted May 3, 2002 I am in this quandry too. I have Retrospect 4.3 for the Mac and just bought a 5 client pack. I can't enter the license code!!! I am not ready to upgrade at this time. Hopefully they will have a good answer. Link to comment Share on other sites More sharing options...
evansed Posted May 3, 2002 Author Report Share Posted May 3, 2002 I was able to get the correct code to use after talking to Sales and then Support. I had to talk to more than one support though, it should not be that hard. Link to comment Share on other sites More sharing options...
bha Posted February 26, 2003 Report Share Posted February 26, 2003 I'm in the same kind of trouble as evansed was, but for one fact: Support isn't free any longer. I bought 1 Win, 1 Mac client code on the Web, not knowing that they would not work with the company-owned home computer. The Mac Desktop 4.3 acting as server will "never" be replaced. If I buy a current Mac Desktop on my own, two clients are included, so my $68 seem to be really really lost. The kind staff at eurosupport@dantz.com agrees to that (free of charge!), which I find a bit frustrating. Could anyone Dantz-related in the U.S. care to comment on this? Link to comment Share on other sites More sharing options...
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