ckapusta Posted June 1, 2003 Report Share Posted June 1, 2003 Hello all, We just upgraded to Retrospect Multi-Server version 6.5 with all the bells and whistles. We have a Windows 2000 Advanced Server SP3 with 6GB ram and 2 Xeon processors we wanted to make our backup server. When we tried to install Retrospect, we received a blue screen on reboot, claiming roff.sys caused this error. We had the same problem under 6.0 and were hoping the upgrade would solve this. Does anyone know of any Memory or processor limitations in roff.sys, or how we can solve this? Thanks!! Link to comment Share on other sites More sharing options...
Mayoff Posted June 1, 2003 Report Share Posted June 1, 2003 Make sure you do not have any other 3rd party backup software installed that might also be using and open file filter driver. If so, you should uninstall it prior to using Retrospect. You can also perform a complete uninstall and reinstall of Retrospect. Were you using any prior version of Retrospect on this computer? What version? Link to comment Share on other sites More sharing options...
ckapusta Posted June 1, 2003 Author Report Share Posted June 1, 2003 Thanks for the prompt respose!! No other backup software was ever installed on that computer. We started with Retrospect 6.0, got a blue screen upon reboot, and then just used it without open file backup installed. When the 6.5 disc came, we uninstalled 6.0, then installed 6.5 from scratch, and again we received a blue screen. Link to comment Share on other sites More sharing options...
Mayoff Posted June 1, 2003 Report Share Posted June 1, 2003 ROFF.sys underwent a lot of changes between the two versions and solved most blue screen problems What type of PC is this? Do you have any RAID cards? What is the computer usually used for? What other software is currently installed? What is the exact text of the error in the blue screen? Any codes? Link to comment Share on other sites More sharing options...
ckapusta Posted June 1, 2003 Author Report Share Posted June 1, 2003 I apologise that I cannot give you the exact error. The Computer is as follows: Compaq Proliant ML530 G2 2 3.0GHz Xeon Processors Windows 2000 Advanced Server Service Pack 3 6GB Ram 4 Channel Compaq RAID Card Channel 1: 2 36GB discs RAID 1 (System) Channel 2: 4 150GB discs RAIR 10 (data) MISC Software: Symantec Antivirus Corp Ed 8.0, PC Anywhere 10.0, Windows Terminal Server This is a Financial System Running an Informix Database with the Munis Financial System Installed. Thanks so much!! Link to comment Share on other sites More sharing options...
Mayoff Posted June 2, 2003 Report Share Posted June 2, 2003 To solve the problem we really need to know more about the error displayed on the blue screen itself. Can the system be booted at all after Retrospect install? Can you boot into safe mode and delete ROFF.SYS then reboot and not see the problem? Link to comment Share on other sites More sharing options...
ckapusta Posted June 3, 2003 Author Report Share Posted June 3, 2003 Yes, in fact that's how we solved the problem. We booted into Safe Mode, renamed roff.sys, then the system would boot. We then renamed roff.sys to its normal self, and removed Open File Backup. Link to comment Share on other sites More sharing options...
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