valain Posted May 12, 2003 Report Share Posted May 12, 2003 Hello, I have upgraded my 6.0 multi-server to 6.5 two days ago. While everything seems to work correctly, I do NOT have the "proactive backup" tab in Activity Monitor, although the documentation says it should be there. It isn't, I'm sure of that. Why? Alain Link to comment Share on other sites More sharing options...
Mayoff Posted May 12, 2003 Report Share Posted May 12, 2003 Does your license manager should proactive backup as an item? If not, contact our customer service. I believe customers who owned previous proactive backup add-ons should be getting that as an included add-on in the upgrade. Link to comment Share on other sites More sharing options...
valain Posted May 13, 2003 Author Report Share Posted May 13, 2003 As a matter of fact, after the upgrade the proactive backup feature doesn't seem to be licensed anymore. I will get in touch with customer care. Thank you. Link to comment Share on other sites More sharing options...
bck666 Posted May 13, 2003 Report Share Posted May 13, 2003 Strange, my existing proactive backup script runs. I can even duplicate and edit the script; but when I click "new" it asks for a license code... Oh well, just fired an email to cust. srv. via the web form... -alan Link to comment Share on other sites More sharing options...
Mayoff Posted May 13, 2003 Report Share Posted May 13, 2003 I would recommend calling customer service. We are aware of this problem and customer service will fix it for you. A call to them is fastest. Link to comment Share on other sites More sharing options...
valain Posted May 15, 2003 Author Report Share Posted May 15, 2003 Hello, Sent a mail two days ago, but still no reply. As an international customer, can I get in touch with customer support France? I guess so... maybe I'll try that. Alain Link to comment Share on other sites More sharing options...
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