daddymax Posted April 21, 2003 Report Share Posted April 21, 2003 I am running Retrspect Express 5.5 on a Windows Me system and have had a multitude of problems which have prevented me from running a complete backup from start to finish. Latest problem completely locks up my system during file comparison at the end of an immediate backup - happens despite the absence of init files or other program files running. Help please!? Link to comment Share on other sites More sharing options...
AmyJ Posted April 22, 2003 Report Share Posted April 22, 2003 What kind of device are you backing up to? While in Retrospect, go to Configure > Devices > Environment and list Vendor, Product and Version for your drive. Try checking your system with a disk utility such as ScanDisk, Norton Utilities, McAfee, etc. Link to comment Share on other sites More sharing options...
daddymax Posted April 23, 2003 Author Report Share Posted April 23, 2003 I'm using an approved QPS IEEE 1394 CD/RW drive. Link to comment Share on other sites More sharing options...
Mayoff Posted April 23, 2003 Report Share Posted April 23, 2003 Please be more specific: What kind of device are you backing up to? While in Retrospect, go to Configure > Devices > Environment and list Vendor, Product and Version for your drive. Link to comment Share on other sites More sharing options...
daddymax Posted April 23, 2003 Author Report Share Posted April 23, 2003 QPS CD-W58E, version 8.0A, driver QPS CD-RW (1.48) Link to comment Share on other sites More sharing options...
AmyJ Posted May 1, 2003 Report Share Posted May 1, 2003 Try checking your system with a disk utility such as ScanDisk, Norton Utilities, McAfee, etc. Check to make sure you have the latest FireWire firmware update for your computer. Hardware vendors often release firmware updates that may help to resolve FireWire issues. Search the vendor web site for Updates. Try a new piece of media to see if the problem is related to a faulty or damaged medium. If applicable, try using a different brand of media. Often drives are picky regarding the brand of media. Follow the manufacturer's recommended list of brands. Isolate the device. Another device on the chain may be interfering with the backup device's communication. If your backup device is connected to your computer through a hub or another FireWire device, unplug it and connect it directly to a port on the computer. If it is already connected directly to the computer, try changing ports. If the problem persists, do not reconnect the other devices, and continue down the checklist. You may have a bad cable. Replace the cable that connects the device to the computer. Update or reinstall the FireWire adapter drivers and/or firmware. Corrupt drivers can cause issues that may not be otherwise detectable. Check the manufacturer's or vendor's website for updated drivers. Completely uninstall any other third-party backup software that may be on your machine, including any drivers that software may have loaded for the device. The system board or FireWire adapter in the computer may be having a problem. Install Retrospect on another computer, if available, and try the device there as the only device. The device itself may be defective. If you have implemented all of the preceding steps and get failures on new media after changing media, cables, software, firmware and computers, then the backup device, being the only factor that has not changed, is the the last variable. Contact your drive vendor for further diagnostics, tests, or to inquire about repair or replacement. Link to comment Share on other sites More sharing options...
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