monoclast Posted August 2, 2010 Report Share Posted August 2, 2010 I am running Retrospect 8.2.0 (399) (console and engine) in Mac OS X 10.6.x on an Intel Mac mini. I am instructed by the Retrospect User's Guide to run Retrospect Console, view the Sources pane, select (highlight) one or more clients in the list, and click the Update button. The clients in question are running older versions of Retrospect Client (6.3.023, 6.3.027). When I select one or more of these clients in the list, the Update button is disabled (grayed out). Any ideas? Quote Link to comment Share on other sites More sharing options...
suzannec Posted August 2, 2010 Report Share Posted August 2, 2010 Make sure the in the client list, each client volume (or favorite folder) is not displaying. Try collapsing all of your clients. Quote Link to comment Share on other sites More sharing options...
monoclast Posted August 2, 2010 Author Report Share Posted August 2, 2010 Make sure the in the client list, each client volume (or favorite folder) is not displaying. Try collapsing all of your clients. All client source volumes are hidden and I am highlighting the top-level client rather than subordinate volumes or favorites. It makes no difference. Quote Link to comment Share on other sites More sharing options...
cpragman Posted August 4, 2010 Report Share Posted August 4, 2010 I also experienced this yesterday. I assumed it was because when I installed the clients, I clicked the box saying "read only", but I don't actually know if that is the cause or not, I thought the "read only" box just prevented the server from writing to the client's data files, but perhaps it is preventing the client from updating too? Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted August 4, 2010 Report Share Posted August 4, 2010 No, setting client Access Restrictions to "Read Only" does not cause the Update button to dim for that client. Odd. Quote Link to comment Share on other sites More sharing options...
Monafly Posted August 4, 2010 Report Share Posted August 4, 2010 Make sure that you haven't selected a mix of client OS's. You can only update a group if they are all Mac's, or all Windows, but not a mix. Quote Link to comment Share on other sites More sharing options...
cpragman Posted August 4, 2010 Report Share Posted August 4, 2010 Even when I select a single client, it remains greyed out. Quote Link to comment Share on other sites More sharing options...
monoclast Posted August 5, 2010 Author Report Share Posted August 5, 2010 Even when I select a single client, it remains greyed out. Same here. Quote Link to comment Share on other sites More sharing options...
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