whustis Posted July 21, 2010 Report Share Posted July 21, 2010 (edited) Hey all, I recently purchased the Open File upgrade but haven't been able to get it to work reliably, I'm constantly getting -1111(Locked range conflict) errors. I saw others were having this issue with 7.7 but I didn't see a fix for 7.6. I've disabled "Protect multi-volume datasets" and enabled "Force backup of Outlook data" but the problems remain. Here is a sampling of the errors (it happens to about 16 PST files, every workstation with Outlook open). File "\\ATDC02\UserDocs\akp\My Documents\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\akp\My Documents\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\brt\My Documents\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\brt\My Documents\Outlook.pst": can't read, error -1111 (locked range conflict) I've checked the event viewer on the server that hosts all these files and VSS is enabled and appears to be functioning correctly. I purchased this multi-server upgrade for the specific purpose of backing up open PST files, so any help would be greatly appreciated. I'm running 2 copies of Retrospect (multiserver license), one in LA and one in Chicago, on Win Server 2003 machines. Retrospect version: 7.6 Multiserver 7.6.123 / Driver update and hotfix 7.6.2.101. Both are having the same problem. If there is any further information I can provide to resolve this please let me know. Thanks in advance, Wayne Edited July 21, 2010 by Guest edited to add "Open File" to subject Quote Link to comment Share on other sites More sharing options...
AndrewA Posted July 21, 2010 Report Share Posted July 21, 2010 Hi Wayne, The option you enabled would not help with this error, the locked range conflict error means that part of the file is still open and this happens a lot with .pst files(even if you have outlook closed). Usually the only way to get around this is to use open file backup or if you can get outlook to relinquish it's control on the portion it has open even though it is closed. Quote Link to comment Share on other sites More sharing options...
whustis Posted July 21, 2010 Author Report Share Posted July 21, 2010 Hey Andrew, Thanks for the reply! I am using Open File backup, that's the problem. I just spent over $600 for the addon and it's simply not working. Wayne Quote Link to comment Share on other sites More sharing options...
AndrewA Posted July 21, 2010 Report Share Posted July 21, 2010 If you have open file backup enabled then the 1111 errors are not the real problem, are you getting an error at the very beginning of the backup like "Can't use open file backup error 1017" or something similar? Quote Link to comment Share on other sites More sharing options...
whustis Posted July 21, 2010 Author Report Share Posted July 21, 2010 Nope, the only errors I'm getting are -1111 errors. Wait, there's 1 file with a Sharing violation in the middle. Here's the full text from the last attempt last night: + Normal backup using UserDocs at 7/21/2010 1:00 AM (Execution unit 1) To Backup Set UserDocs... - 7/21/2010 1:00:00 AM: Copying UserDocs on Atdc02 File "\\ATDC02\UserDocs\akp\My Documents\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\akp\My Documents\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\brt\My Documents\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\brt\My Documents\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\cef\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\cef\Outlook\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\cef\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\ces\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\fsh\My Documents\Booth\Microeconomics\~Lectures - pre Midterm.pptx": can't read, error -1020 (sharing violation) File "\\ATDC02\UserDocs\gdw\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\jtm\My Documents\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\jtm\My Documents\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\jtm\My Documents\Outlook\Personal Folders.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\krk\Personal Folders(2).pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\krk\My Documents\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\krk\My Documents\Outlook\Personal Folders(1).pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\lcj\My Documents\outlook\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\lcj\My Documents\outlook\Personal Folders(1).pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\rmn\My Documents\outlook\Outlook.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\vmm\My Documents\archive.pst": can't read, error -1111 (locked range conflict) File "\\ATDC02\UserDocs\vmm\My Documents\Outlook.pst": can't read, error -1111 (locked range conflict) 7/21/2010 1:16:20 AM: Snapshot stored, 13.2 MB 7/21/2010 1:16:24 AM: Comparing UserDocs on Atdc02 7/21/2010 1:30:24 AM: 21 execution errors Completed: 34 files, 7.2 GB Performance: 520.1 MB/minute (514.6 copy, 526.3 compare) Duration: 00:30:24 (00:02:07 idle/loading/preparing) Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 22, 2010 Report Share Posted July 22, 2010 We have your setup exactly: Windows 2003 server, 7.6.123 and rdu 7.6.2.101. However, Open File backup works fine here with Outlook files. On your setup, how come a single client has 16 Outlook files open? We only have one per client. How much free space is there on the Retrospect server's C: drive? How much free space is there on the client's C: drive? How large are all the 16 .pst files together? Quote Link to comment Share on other sites More sharing options...
jgowing Posted July 22, 2010 Report Share Posted July 22, 2010 I haven't used Open File extensively but it can require a bit of tuning. It requires a reasonable amount of free space on the volume to allow for the snapshots, there is also a "Disk Inactivity" threshold which you may need to adjust. Check the tips in the manual "Working with Open Files". See these KB Articles This one has a length discussion on open file issues. http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=5595&r=0.1422235 http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=6388&r=0.8234064 Also on the support site is a comprehensive list of errors with links to some solutions for them http://kb.dantz.com/display/2n/_index1.asp?tab=opt2&r=0.9851583 Hope this helps Quote Link to comment Share on other sites More sharing options...
Richy_Boy Posted July 22, 2010 Report Share Posted July 22, 2010 (edited) You've enabled Open file backup on your script, right? ie. The next problem you're going to see if that whenever Outlook opens up it 'touches' all the attached PST files on each machine, which Retrospect sees as being a changed file. THis results in ALL Outlook connected PST files being backed up, even if they haven't been modified in many years. I had to change our IT policy here that all PST files should be detached from Outlook by default, only link back up when needed, which has saved an awful lot of client thrashing and backup set space.. Once disconnect via data management Outlook can no longer 'touch' them, so Retrospect won't copy them again.. Lennart: To me it looks like their office uses hot-desking, so one machine is used for many users via roaming profiles (which would explain why the PST files are being duplicated around). I'd personally want all PST files put on an external server (H: home drive maybe) so a 1GB+ archive file wouldn't need to be duplicated across the network. Rich Edited July 22, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
whustis Posted July 22, 2010 Author Report Share Posted July 22, 2010 Hey guys, Wow, glad to see so many responses this morning! Here's a bit more about my setup (I inherited it but am open to suggestions on changing it): Everyone's PST file is stored on a central server in each office, ATDC02 in Chicago, ATDC01 in L.A. They are stored in a folder called UserDocs, with each user having their own subfolder where the PST file gets kept. The client is installed on ATDC02, which is why we see 16 PST files for that one. I think you guys are onto something with the I/O and other factors.. these are domain controllers and they serve as DNS/WINS servers, plus a range of other functions. It would be quite a change but I do have an unlimited clients license, should I be thinking of decentralizing our setup? Putting everyone's PST back onto their local machine, install the Retrospect client on each and redo the scripts to backup each workstation instead? If I tell management it will speed up their email experience I can get their support for it. I've tried to be careful about leaving enough storage on ATDC01 and ATDC02, with about 15 GB free and I've set VSS to use up to 10 GB. I just got in and haven't checked any logs for today, after I do that I'll re-read your responses and see if I can provide more info. Again, all of your help is greatly appreciated! -Wayne Quote Link to comment Share on other sites More sharing options...
mickrosty Posted February 14, 2013 Report Share Posted February 14, 2013 Unable to access Outlook PST files and getting error, this is quite common errors which can be fix easily with inbuilt utility scanpst.exe. http://www.errorpst.com Quote Link to comment Share on other sites More sharing options...
samithjoseph Posted February 14, 2013 Report Share Posted February 14, 2013 thanks for the information. I used scanpst.exe but was not able to resolve this issue when i search on web i came to know about Outlook PST Repair Software and it worked in my case. http://www.scan-pst-exe.net Quote Link to comment Share on other sites More sharing options...
francis.bond Posted February 21, 2013 Report Share Posted February 21, 2013 for related information on how to repair PST files in Outlook 2010, kindly refer the link given below: http://www.2010pst.com/outlook-2010-recovery.php 1 Quote Link to comment Share on other sites More sharing options...
alexracheck Posted February 22, 2013 Report Share Posted February 22, 2013 I found the issue was only with our Windows 7 systems and not our XP systems. Upon further investigation I realized since Microsoft now redirects My Documents to Documents was the cause for my error. Removing my docs from the source and only using documents resolved the issue. Quote Link to comment Share on other sites More sharing options...
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