Zasada Posted April 25, 2010 Report Share Posted April 25, 2010 (edited) Dear support staff, Just installed a Storcenter 4TB iX2 for one of my customers and installed Retrospect Express HD 2.5 latest version. The application hangs on update status. Workstation is Win 7 Pro - 32 bit Thanks in advance for any suggestions. Kind regards, Jozef. Edited April 25, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 26, 2010 Report Share Posted April 26, 2010 HD 2.5 is not supported on Windows 7. We are working on an updated version. Quote Link to comment Share on other sites More sharing options...
Zasada Posted April 27, 2010 Author Report Share Posted April 27, 2010 (edited) Robin, Thanks for your reply. The reason why I posted was that on the Iomega support site it was mentioned that backup and restore would work ( Link ) This is the statement : EMC Retrospect Express HD 2.5 — Data backup and restore only. Full system restore does NOT work in Windows 7.[/i][/u] In any case, I will wait for the updated version. Thanks for your quick reply. Kind regards, Jozef. Edited April 27, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 27, 2010 Report Share Posted April 27, 2010 For now, I would suggest using the 7.7 Retrospect Professional version. We will be releasing an updated HD version with Windows 7 support. Quote Link to comment Share on other sites More sharing options...
Zasada Posted April 27, 2010 Author Report Share Posted April 27, 2010 Hi Robin, I don't know I am eligible to use/install that software. My Retrospect Express HD license came with my Storcenter unit. Can I ? Regards, Jozef. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 27, 2010 Report Share Posted April 27, 2010 You can download a trial to the 7.7 version, otherwise contact our customer service for upgrade pricing. Quote Link to comment Share on other sites More sharing options...
Dweezle Posted May 24, 2010 Report Share Posted May 24, 2010 HD 2.5 is not supported on Windows 7. We are working on an updated version. Do you have an idea of when the Windows 7 version might be released? Thanks Quote Link to comment Share on other sites More sharing options...
rlshew Posted June 23, 2010 Report Share Posted June 23, 2010 Will Retrospect Express HD 2.5 back up files on a Windows 7 (x32) system if run in Compatibility Mode set for Windows Vista? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 24, 2010 Report Share Posted June 24, 2010 Express HD 2.5 does not support Windows 7. You need to upgrade to Retrospect 7.7 Quote Link to comment Share on other sites More sharing options...
rbaesman Posted July 8, 2010 Report Share Posted July 8, 2010 Any ETA on Win 7 support for Express HD? I just bought a StorCenter iX2 and it came with this Express HD 2.5. I too am experiencing hangs and nothing is getting backed up, (Win7 32bit home). Now I'm told it doesn't work with Windows 7 which has been shipping for many many months now and is all you can buy a new PC with??? I'm about to return this entire NAS device if the software that's supposed to work with it doesn't support what it should. Please talk me down from the cliff if an update is about to appear any day now. And please don't tell me I have to pay for 7.7 just to get it to work with the current version of Windows. Thanks! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.