djfrederi Posted April 17, 2010 Report Share Posted April 17, 2010 Hi, While trying to do my weekly backup this morning a balloon popped up and said the backup was unsuccessful - click here for more information. Clicking there, a new balloon popped up containing [color:red]Normal backup using DirectBackup at 4/17/2010 8:00 AM Can't access Backup Set RestorePoint, error -645 (chunk file damaged during save) 4/17/2010 8:00:07 AM: Execution incomplete[/color] Can anyone tell me how to fix this problem or explain what the error message means? I'm running on a Dell desktop with Windows XP Professional XP, using EMC Retrospect Express HD 2.5. I'm backing up to a 500Gb external hard drive that has 209Gb free. The hard drive I'm trying to back up (the C:\ drive) is a 931Gb drive but only 81.4Gb is being used. When I start Retrospect, it says there are 272 restore points available. I've been using Retrospect Express HD for several years on 3 of my computers and it has saved my butt more than once. However, this is the first time I've come across this error. Any help would be greatly appreciated! Thanks! djfrederi Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 19, 2010 Report Share Posted April 19, 2010 You need to locate the .rbc file on the backup disk. That file is probably corrupted. If you delete the RestorePoint.rbc file Retrospect will rebuild the file for you. Quote Link to comment Share on other sites More sharing options...
djfrederi Posted April 25, 2010 Author Report Share Posted April 25, 2010 Robin, Thanks for your help - that's exactly what I did and it worked like a champ! After doing this, Retrospect is working again and the 272 restore points that I had are back. Dan Quote Link to comment Share on other sites More sharing options...
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