Retrospect 7.7 208 crashing on startup

[agblugano]

Hi everybody,

 

I have recently purchased the 7.7 upgrade on my 7.6 installation. For 1 week and a half it run fine, but this morning I closed it after noticing that 2 scripts were waiting for backup sets that weren't locked by any activity.

Retrospect closed correctly, then I reopened it, recycled one of my backup sets and CRASH! It closed unexpectedly.

Then I tried to open it up again, but after 15 seconds from the startup it closed again without notice.

This happens every time I try to open it, with no error notification or assert log creation whatsoever.

 

I've tried to recover the config.dat file from the .bak, but to no avail, the application stays on longer but crashes nonetheless.

 

I didn't purchase the ASM with my upgrade, I have never had the need to do it, but this is a SERIOUS issue I'd like to solve.

Have you experienced something similar and be of help in solving it? Do you have any idea why this is happening?

 

Thanks.

 

 

Alberto

 

[Mayoff]

All upgrades come with 30 days free tech support if you want to call for help

[agblugano]

Problem solved, it was a corrupted backup set catalog.

I think that on startup retrospect is doing a integrity check of some kind on catalog files... but a crash with no warnings shouldn't be an option in case of files corruption in my opinion.

Not in an enterprise grade software in any case.