Jump to content

Preparing for Open File Backup


Recommended Posts

I have updated a client to 7.7 from 7.6 and at the server there was a complaint because of the old license, so I purchased a license pack for 7.7 clients and completely uninstalled all client software. I then re-installed the 7.7 client.


Now I am trying to do a backup of the client to a NAS drive. I get a message: "Preparing for Open File Backup..." and nothing else happens. It's been 25 minutes and all I see is the "preparing" message and no disk activity.


The one thing that bothers me is that I was never prompted for a license for the client.


I need help!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...