gkowalsky6 Posted February 15, 2010 Report Share Posted February 15, 2010 Good day, everybody, A user started to receive the following errors in the log: - 2/14/2010 7:24:57 PM: Copying Local Disk (C:) MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\NTUser.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0001", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0002", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\NetworkService\NTUser.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0003", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000\file0004", winerr -1020, error -1001 Also, according to the user, C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0000\comp0000 does not exist on the backed-up disk. He runs Retrospect on the following configuration: 1. OS version: XP-64 sp2, all (or at least, most updates to date); 2. Retrospect version: 7.5.14 3. Disk backup to USB-connected HD 4. File system on both victims is NTFS. Any suggestions will be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 16, 2010 Report Share Posted February 16, 2010 Try downloading the 7.6 version Quote Link to comment Share on other sites More sharing options...
gkowalsky6 Posted February 18, 2010 Author Report Share Posted February 18, 2010 Robin, thanks for the reply! The user run an upgrade to 7.6.123, but it didn't solve the problem. In the script, the folder names matching administrator or administrator.machinename are excluded, to make sure that this is not a privilege issues. Volume ShadowCopy service is running, it doesn't report errors in the event logs. Backup runs under local user account, which has admin priviledges + Executing NEW CDrive3amDaily at 2/17/2010 4:58 PM To Backup Set CDrive3amBackup... - 2/17/2010 4:58:56 PM: Copying Local Disk (C:) MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\NTUser.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0002\comp0000\file0001", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.Dat" to the state folder "C:\Documents and Settings\All Users\Application Data\Retrospect\RtrExec.dir\Exec\State\MetaInfo\writer0002\comp0000\file0002", winerr -1020, error -1001 MapError: unknown Windows error -1,020 xpmlStoreMetadata: couldn't copy file "\\?\GLOBALROOT\Device\" etc. One of the concerns is that UsrClass.Dat and NTUSER.DAT are not backed up, returning the same "winerr -1020, error -1001". As far as I understand, the meaning of it that the registry is not backed up properly, if at all. Your help is greatly appreciated. My affection w/Retrospect, in all its incarnations, even including Express, still strong after 15 years %^) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.