prubin Posted December 17, 2009 Report Share Posted December 17, 2009 (edited) I just installed the newer 7.7 the 7.6 client licenses are now 'recognized' in the license manager but when I try to access the clients I get Sorry couldn't connect to error -505 ( backup client reserved ) What does this message mean? And what do I do to fix it? This is what shows up in the log: ifacOptValue: 'WODy' undefined, using default value 2 soctSetThread: socket thread now 0x288 soccOpen: socket send buffer size is 65,536 soccOpen: socket recv buffer size is 65,536 soccCallback: connected necoWritePacket: cmd 101 [ 0 bytes]: necoWritePacket: cmd 158 [ 0 bytes]: necoIncoming: cmd 216 [ 218 bytes]: 5f 88 4f 3a a4 b9 3e 9f 08 07 7c ac df b4 8a ee necoWritePacket: cmd 112 [ 4 bytes]: 14 00 00 00 necoIncoming: cmd 202 [ 4 bytes]: f9 01 00 00 soccRecv: connection closed cleanly necoWritePacket: cmd 101 [ 0 bytes]: soctPreDispose: maximum queue depth was 1 Edited December 17, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 17, 2009 Report Share Posted December 17, 2009 What type of client is this? What version of the client software? When you view the client before attempting a backup, does it report "Ready" or "in use" or something else? Quote Link to comment Share on other sites More sharing options...
prubin Posted December 17, 2009 Author Report Share Posted December 17, 2009 The client was a windows XP system and the issue was that the frozen backup was still connected even though the retrospect machine had been re-booted. I rebooted the client and the error went away. I will have to wait until tonight to see if the backups are working or not. Quote Link to comment Share on other sites More sharing options...
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