bmclachlan Posted December 14, 2009 Report Share Posted December 14, 2009 I was informed by technical support that there is a bug in the client somehow impeding open file backup. The person indicated that possibly Wednesday this week there would be an update. Can you confirm? With retrospect professional 7.7, I am receiving on a daily basis a massive amount of open file errors from a Windows 7 64-bit ultimate laptop. Strangely, open file backup seems to work fine on a windows XP professional laptop on the same network. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 15, 2009 Report Share Posted December 15, 2009 I do not know about an open file backup bug. We have a bug with client licenses but open file backup was not part of it. Can you give us more details? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 15, 2009 Report Share Posted December 15, 2009 If you have the professional edition, then it might be missing open file backup. I saw an email about it today, and that may be a bug. Quote Link to comment Share on other sites More sharing options...
bmclachlan Posted December 15, 2009 Author Report Share Posted December 15, 2009 thanks Robin. I would like to get the situation settled. Is there something I should do to confirm that open backup is missing from my retrospect 7.7 download? On the other hand, if open file backup was somehow missing, then why is everything working fine on the windows XP professional laptop. There are no errors being generated there. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 15, 2009 Report Share Posted December 15, 2009 What edition of Retrospect are you using? Quote Link to comment Share on other sites More sharing options...
bmclachlan Posted December 15, 2009 Author Report Share Posted December 15, 2009 I am using the professional edition and as you stated in the message above you thought you had received an e-mail indicating that there may be an issue with open file backup in the professional edition. Quote Link to comment Share on other sites More sharing options...
paa68 Posted December 16, 2009 Report Share Posted December 16, 2009 I' got the same - The open file backup does not start on my laptop with Windows Vista 64 bit. I am using EMC Retrospekt 7.6 PAA Quote Link to comment Share on other sites More sharing options...
bmclachlan Posted December 16, 2009 Author Report Share Posted December 16, 2009 that is interesting. Retrospect 7.6 professional worked just fine for me. It was loaded on a Windows 7/32 bit machine with the client a Windows 7 64-bit laptop and open file backup worked just fine. With retrospect 7.7, open file backup has ceased working correctly in the same environment. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 17, 2009 Report Share Posted December 17, 2009 Same here. If the 7.7 engine is new, that could account for an open file regression. Quote Link to comment Share on other sites More sharing options...
bmclachlan Posted December 23, 2009 Author Report Share Posted December 23, 2009 I followed up with technical support to determine if there was any progress on the issue of not being able to backup a windows 7 ultimate 64 bit client due to numerous open file back up sharing violations. Open file backup was apparently not starting due to some issue with the VSS on the client. For review, retrospect 7.6 has no problem whatsoever with this client. Open file backup works successfully and there are no sharing violations. While technical support would not accept my logic that something within retrospect 7.7 was causing it to be incompatible with VSS, we both agreed that for the time being anyway I would roll back to retrospect 7.6. I have done that and have successfully created backups with this client with no errors whatsoever. I still maintain that there is something "different" with 7.7 causing this problem on a 64 bit windows 7 system (for all I know, it may also occur on a Vista or XP 64 bit system). Quote Link to comment Share on other sites More sharing options...
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