djkerber Posted December 14, 2009 Report Share Posted December 14, 2009 When Retrospect started I received the following message: “Retrospect is locked. Only a member of the Administrative group can unlock and use Retrospect†and it asked for a User Name and a Password. I do not remember even setting up a username and password. Any ideas? Retrospect 7.6.123 XP SP3 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 14, 2009 Report Share Posted December 14, 2009 what type of user account are you currently logged into your computer with? Retrospect needs you to be logged into the computer as an administrator. Quote Link to comment Share on other sites More sharing options...
djkerber Posted December 14, 2009 Author Report Share Posted December 14, 2009 It is a sys admin account. Only one user on the system. Quote Link to comment Share on other sites More sharing options...
djkerber Posted December 19, 2009 Author Report Share Posted December 19, 2009 My customer is still having this issue. Any ideas on what to check or additional information that i can provide to you to help resolve? Thanks. Quote Link to comment Share on other sites More sharing options...
fredblow Posted June 6, 2010 Report Share Posted June 6, 2010 I have recently tried to run Restrospect 7.7 in Windows 7 and have the same insoluble (?) problem. I also am the sole user in my administrator's group. Did you ever manage to find a solution to that problem - if yes, what is the answer? TIA Tim (aka fredblow). Quote Link to comment Share on other sites More sharing options...
fredblow Posted June 6, 2010 Report Share Posted June 6, 2010 in response to Mayoff: Robin, please excuse what may be a very basic question (I am very new to Windows 7). When you say that the user must be logged into the computer as an administrator, do you mean anything more complex than that the user must be a member of the administrators group? I am the sole user of this computer, and a member of the administrator group, yet Retrospect refuses to recognize me as such. I have just uninstalled Retrospect and replaced it with a brand new trial download, and the problem remains. [also see my post of 21 May 2010 for more detail] TIA for any help you may be able to provide. Quote Link to comment Share on other sites More sharing options...
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