barrios01 Posted November 19, 2009 Report Share Posted November 19, 2009 I am recently running into a problem. I had retrospect HD running in Windows 2000 sp 4. It worked correctly and I had no problem. Recently, I have upgraded to Windows XP professional sp 3. Now when I installed the program, I run into an error: OS: Windows XP version 5.1 (build 2600), Service Pack 3, (32 bit) Application: C:\Program Files\Retrospect\Retrospect Express HD 2.5\retrospect.exe, version 2.5.112 Exception occurred on 11/17/2009 at 4:44:34 PM Error info: Assertion failure at "elem.cpp-986" Exception code: e0000000 ASSERTION Fault address: 7c812afb 0001:00011afb I have uninstalled it and deleted every possible file related to retrospect. Tried to install again and come up with the same error. I have even tried Retrospect 7.6. Please help, ilene Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 19, 2009 Report Share Posted November 19, 2009 Are you saying that the 7.6 version is getting the same error? Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 19, 2009 Author Report Share Posted November 19, 2009 Yes It is giving me the same error message Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 19, 2009 Report Share Posted November 19, 2009 If you tried to use the same backup set, then I think you have a corrupt catalog file for that set and should do a catalog rebuild. Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 19, 2009 Author Report Share Posted November 19, 2009 It happens as soon as you try to run the first backup. We deleted the catalog that tried to create the first time an no dice still same error Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 19, 2009 Author Report Share Posted November 19, 2009 One last thing do you have to run the install from the hard drive or can you put it in a external HD and install from it. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 20, 2009 Report Share Posted November 20, 2009 Have you tried to perform a backup of a different disk to see if the problem only happens when you try to copy from the C: disk? Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 20, 2009 Author Report Share Posted November 20, 2009 it works fine on a local drive but we are still having problems in backing files from a network drive with the cpp-986 error Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 20, 2009 Report Share Posted November 20, 2009 Are you using the Retrospect client to access this network drive or MS networking? Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 20, 2009 Author Report Share Posted November 20, 2009 MS networking. We are now using 7.6.123 lite Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 20, 2009 Author Report Share Posted November 20, 2009 One more thing. We installed the new software on a plain windows 2000 machine and it works fine. I wonder if something didn't get corrupted when we upgraded the other machine from 2000 to xp Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 20, 2009 Report Share Posted November 20, 2009 Why not use the Retrospect Client? Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 20, 2009 Author Report Share Posted November 20, 2009 does that come with the retrospect express lite or is it a separate piece? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 20, 2009 Report Share Posted November 20, 2009 It is part of the Retrospect Professional version, which is the forum section your question shows up under. Quote Link to comment Share on other sites More sharing options...
barrios01 Posted November 20, 2009 Author Report Share Posted November 20, 2009 ah gotcha. I looked into after you said that I am going to try it. Quote Link to comment Share on other sites More sharing options...
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