Mikey3D Posted November 10, 2009 Report Share Posted November 10, 2009 I have Western Digital External Drive from 2004 for old desktop computer. I just bought new laptop with Windows 7 to plugged it in WDED and I could export the data from WDED to laptop but after finished I couldn't shut the WDED power off. So I had to pull the plug out from the outlet. That isn't good. Anyway, I put the WDED CD and it said run setup.EXE > Click "Install Retrospect Express for Western Digital" and it promptly: [color:blue]Program Compatibility Assistant[/color] This program has known compatibility issues. Check online to see if solutions are available from Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take. Program: Retrospect Backup Express Publisher: Dantz Development Corporation Location: Not Available Retrospect Backup Express installs drivers that are incompatible with this version of Windows. For more info., contact Dantz Development Corporation. Check for solutions online - Run program - Cancel I clicked "Check for solutions online" and it goes to http://www.retrospect.com/ The version I have is Retrospect Express 6.5 for Windows. What can I do? Thanks, Mikey3D Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 10, 2009 Report Share Posted November 10, 2009 Upgrade to the current version of Retrospect. 6.5 was never designed for Windows 7 or Vista. Quote Link to comment Share on other sites More sharing options...
Mikey3D Posted November 10, 2009 Author Report Share Posted November 10, 2009 Upgrade to the current version of Retrospect. 6.5 was never designed for Windows 7 or Vista. I know but I don't need your software to configuring it for backup. I could do without it just fine. I only need the driver. Is that possible? Why not? Thanks, Mikey3D Quote Link to comment Share on other sites More sharing options...
Mikey3D Posted November 10, 2009 Author Report Share Posted November 10, 2009 What's holding up? I'm waiting for your answer. I need this to resolve right now so I could working on projects. Thanks, Mikey3D Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 10, 2009 Report Share Posted November 10, 2009 Mikey3D, If you need an immediate answer, I suggest that you contact EMC Retrospect support: Contact EMC Retrospect support Perhaps you misunderstand and think that these forums are something other than user-to-user support: Retrospect Forum Rules/Terms of Use This forum is a community based self help tool for users of the Retrospect Backup Software and other EMC Insignia Products. ... While this forum is monitored by members of the EMC Technical Support team, it is not possible to reply to all questions and threads. This forum is not an official method for contacting technical support. EMC employees are under no obligation to reply to individual forum posts. If you need immediate technical support, you can contact technical support directly at http://www.emcinsignia.com/contactsupport However, it does seem that your question has been answered: I just bought new laptop with Windows 7 ... The version I have is Retrospect Express 6.5 for Windows. What can I do? Upgrade to the current version of Retrospect. 6.5 was never designed for Windows 7 or Vista. Hope this helps. Russ Quote Link to comment Share on other sites More sharing options...
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