silkcityflorida Posted August 24, 2009 Report Share Posted August 24, 2009 I am using Retrospect 7.6 in a very simple environment. I have just my own PC and an external drive, which is where my backups are stored. My operating system is Windows XP and it gets updated automatically with the latest patches. My internal drive is 60GB with about 16GB free. My external drive is partitioned, and there is a minimum of 35GB available in each partition. Several weeks ago, this started to happen: Scheduled Retrospect scripts would start and I would get a message "Preparing for Open File backup", and it would sit there forever, or as long as I let it. I would stop the script, and then do File==>Exit and Retrospect would show "Exiting......." in its status bar, and it would sit there until I finally used Ctrl-Alt-Del to force quit it. Initially, I got by this by rebooting and waiting until all scheduled scripts had finished and then using the PC. Now, even that does not work. I looked in the log and this message is there: VssWBuildSnapshotSet: StartSnapshotSet failed, winerr -2147212522, error -3042 I know I have done some things like renamed some folders, but I also have checked that those renames have been accommodated within the scripts. My company has auto-update privileges on my PC and I know some new software has been installed over time, but I cannot tell you what or when. In addition, Windows updates get installed frequently. What is going wrong? What can I look for? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 24, 2009 Report Share Posted August 24, 2009 Any errors in the Windows event logs for VSS or shadow copy? Quote Link to comment Share on other sites More sharing options...
silkcityflorida Posted August 24, 2009 Author Report Share Posted August 24, 2009 I am not that technical. I am in the Windows Event Viewer, but please tell me where I would find such a reference. Quote Link to comment Share on other sites More sharing options...
silkcityflorida Posted August 24, 2009 Author Report Share Posted August 24, 2009 I managed to clear all the existing events, then tried to run Retrospect scripts. I got the same results, and only a few entries in the Event Logs, none of which looked like what you are asking about. Quote Link to comment Share on other sites More sharing options...
silkcityflorida Posted August 28, 2009 Author Report Share Posted August 28, 2009 Any further help available? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 28, 2009 Report Share Posted August 28, 2009 You don't have any notes and VSS or Shadow copy service? Which specific event log are you looking at? Quote Link to comment Share on other sites More sharing options...
silkcityflorida Posted August 28, 2009 Author Report Share Posted August 28, 2009 As I said, I went into the Windows Event Viewer, which I assume is where I am supposed to be. I looked at every entry I could find in there and did not find anything such as you said to look for. If you could give me a bit more detail about how to pull up the correct viewer, and then specifically what sections to look in, I will do that. Quote Link to comment Share on other sites More sharing options...
stargate15 Posted August 29, 2009 Report Share Posted August 29, 2009 I have the same problem as you describe and have been working with Stuart at EMC with out success. I downloaded 2.5 x2 and had the same problem. I also experienced the inability to terminate the back up without re booting. Ran great for 5 years with my Maxtor HD then it hung. Have down loaded 2.5 and 6.5 and 7.6 all with the same problem. reformated the HD still could not get it to recognize the HD and transfer the data. The HD does show up in My Computer so it is recognized by the desk top. I would expect some further help from RS to resolve this issue. Quote Link to comment Share on other sites More sharing options...
silkcityflorida Posted September 14, 2009 Author Report Share Posted September 14, 2009 (edited) It has been 2 weeks. Is there no further help available? Edited [sorry - was trying to post to the thread in general and not to you specifically.] Edited September 14, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
silkcityflorida Posted September 14, 2009 Author Report Share Posted September 14, 2009 It has been a couple weeks since I responded to your question. Can you help further? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 14, 2009 Report Share Posted September 14, 2009 That is not an error I typically see. Retrospect uses a Microsoft process to backup open files. Typically if it fails then something on the computer is blocking our access to the VSS process or VSS isn't working. Does a computer restart help? Do you have any other backup or disk imaging software installed cause could be using the shadow copy/vss services? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.