exchange agent install problem - v6 win

[JRX]

I have installed Retrospect MultiServer 6.0 on my W2K Server running Exchange

 

Server 2000. When I installed Retrospect, I told it to go ahead and

 

install the Exchange Agent because I had the Exchange Agent license

 

on the way. I received the Exchange Agent, a CD sized piece of paper

 

with a key on it.

 

 

 

My problem is I don't see the Exchange Agent listed on the licenses screen, so

 

there is no place to "Add" the key I got in the mail. I tried reinstall and

 

repair install options and made sure I selected "install on HD" for the Exchange

 

Agent, but it's still not listed on the license screen so I can't add the key.

 

 

 

Any ideas or suggestions on how to enable/install the key for Exchange Agent

 

for MultiServer v6 for Windows 2000 Server?

 

 

 

Thanks for any help.

 

 

 

JR.

 

 

 

 

[lv2ski]

The key goes into the Agent it's self. When you install the Retrospect Exchange agent it asks you for a licence code. That is the licence code.

[AmyJ]

The Exchange Agent is located in the Dantz Program folder (C:/Program Files/Dantz/Exchange Agent). When you launch the Agent, it should prompt you for your license code. It is a separate utility and not built into the application itself.

[dstranathan]

I am in demo mode with Retro 6 and Exchange Agent. I just bought both "real" licenses (Retro and Exchange), and I licensed Retro with no prob. I can't seem to license the Exchange Agent. It wont promt me for the code. I will be out of town when the demo expires. How can I license it NOW and "kill" the demo mode? I paid for it, why cant I use it?

[Ericg]

To un-install the Exchange Agent completely, follow the instructions from this knowledgebase article.

 

http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=26731

 

This will allow you to install the Agent with the new license code.